Are the clothes evenly distributed inside the drum and the washer not overloaded? The drum is not self balancing, you must take care when loading it to even the weight distribution
Make sure that the bowl is level in all directions as a failed support insulator will cause unbalance in the spin cycle
Testimonial: "what is a support insulator and how do you find it."
you didn't mention if top loader or front loader
with top loaders there are 4 rods attached to the bottom of the tub proper that is connected to the top frame by plastic insulators
on older machines , those plastic insulators split and allow the tub to drop a bit on one side
there will be a method in front loaders to hold the tub horizontal so you will have to talk with a service agent to see if there could be a problem there
the first response is valid in , overloading or not balancing the clothes properly after an unbalance occurs
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