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The hydraulic gas lift is broken. If you want to fix it, you will need to find/buy a replacement. This is a common problem that happens with most all chairs, even if they are rated for heavier weight/long term use, they still do not seem to last more than 1-2 years of use at the most.
Go to http://www.trueinnovations.com They are the manufacturer of the chair. I got a replacement cylinder for $25 including shipping. Or go to amazon. The gas cylinders are pretty standard size.
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