Ok.. I was trying to format and fix a friend's e250 mp3 player, he said it would not allow him to play music. I took the player home with me and connected it to my computer to format. It picked up the device as an added drive as it should so I clicked to format it. It starts the format, but within a few seconds it goes back to the SanDisk load screen, furthermore it no longer is recognized to be connected. It does this repeatedly every 30 seconds(aprox.). When disconnected physically from the computer the video, FM tuner and photo option works as it should, but upon trying to play a track from his downloaded music selection it returns to the SanDisk load screen.
You need to put the device into "recovery mode" before you run the tool.
- Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.
Then run the recovery tool. Select format when prompted.
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Some music files are in a DRM-protected WMA or AAC format that does not allow you to transfer the songs to certain mp3 players, even though the songs will play fine on your computer. To get around this problem, make sure that you buy a subscription level that has transfer rights - or, better yet, only download songs that are in true mp3 format. Songs in mp3 format do not have copy-protection on them, so they will never give you error messages, headaches, etc.
First, make sure you didn't download an instrumental.
Second, make sure the files are in a format that the player recognizes.
If both conditions hold, then upgrade the firmware - you have a corrupt DB.
For this problem you will first have to make sure that you Sansa is in "MSC" format under settings. Then connect it to your computer and locate it under "My Computer." Right click it and find "Format." When the screen pops up make sure it is NOT on quick format and hit okay. This should erase everything off of it. :) I had the same thing happen!
Have you tried reformatting it? You just plug the mp3 player into your computer and right click on the icon in the MY COMPUTER window, and click on FORMAT. It should come to a new window and click on start format.