This is normal if you're watching a 4:3 (full screen) broadcast or movie on your widescreen (16:9) TV. You can adjust the screen aspect by going into the Settings Main Menu and selecting System, then Aspect Ratio. I hope this helps!
Or an easier way is there will be a "Format", "Screen Size", "Pic Size" Button that you can press and it will stretch the screen to fill the screen
SOURCE: I brought my Insignia TV 32
I've never have actually tried fixing these sets. Best Buy usually has the geek squad replace them with a LG product. If unplugging, and resetting doesn't work hopefully, they'll let you do the same. It has to have a service adjustment.
SOURCE: i have a 8 in. black line going top to bottom left 50 in.insignia
I would recommend scheduling a technician for diagnostic and repairs. In-home service can be obtained by calling 1-888-237-8289 in the U.S. or 1-866-237-8289 in Canada.
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