Have you installed the driver for this printer in your computer. The driver is in the CD/DVD that came with the printer when you bought. If you have the cd, insert it in the dvd player of your computer and let it play. Just follow the on-screen instructions.
If you don't have the cd with you, just visit the website of canon and you can download the driver from there. Click on the link below:http://www.canon.com/support/
You will be directed to a page where you can see a map of the world. Just select your location. It will then ask you to enter your product type and the operating system. Just download the driver and install it in your computer.
I hope this helps.
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