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How do I replace remote? Lost ours. Dyson hot and cool

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2helpful
1answer

Where can I get a manual?

Hi Garry, it's Jack at Dyson.

You can download a User guide for the AM09 Hot + Cool fan heater directly from our website: http://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/fan/AM09_Manual.pdf

You can also find online support for your machine here: http://www.dyson.co.uk/support/am09/am09-black-iron

I hope this helps. If you'd like any further advice you're welcome to contact the Dyson Customer Helpline directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
tip

Dyson Cool fans and Hot + Cool heaters - Replacing the remote battery (Screw...

How to replace the battery in your Dyson Cool fan or Hot + Coolâ„¢ heater. This applies to remotes which include a base held in place with a screw.

If your remote control's signal range deteriorates, you made need to replace your remote's battery. Remove the screw from the base to release the battery. Please use battery type CR 2032.

Do not install backwards or short circuit the batteries. Do not attempt to dismantle or charge the batteries. Keep away from fire. Follow battery manufacturers' instructions when installing new batteries.

on Nov 27, 2014 • Dyson Dryers
tip

Dyson Cool fans and Hot + Cool heaters - Replacing the remote battery (Non-screw...

How to replace the battery in your Dyson Cool fan or Hot + Coolâ„¢ heater's remote. This applies to remotes which include a push-fit base.

If your remote control's signal range deteriorates, you made need to replace your remote's battery. Press the end of the remote to release the battery. Please use battery type CR 2032.

Do not install backwards or short circuit the batteries. Do not attempt to dismantle or charge the batteries. Keep away from fire. Follow battery manufacturers' instructions when installing new batteries.

on Nov 27, 2014 • Dyson Dryers
0helpful
1answer

My am05 shut off with a E 5 Display

Hi William, it's Jack at Dyson.

If your Dyson AM05 Hot + Cool heater displays an E5 error code, you should be able to reset this without difficulty. Just turn off the machine using either the remote or the control on the base, then unplug it for at least 30 seconds. Once you've done this, plug it back in and re-test. The issue should be resolved.

I you continue to see the E5 error code after trying this please get in touch directly so we can provide further assistance. If we're not able to resolve the issue over the phone with some simple troubleshooting checks, we should be able to help under your 2-year Dyson warranty.

You can reach our experts directly by calling us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
0helpful
1answer

My days on heat/ cool fan won't start on cool

Hi there, it's Jack at Dyson.

To run your Dyson Hot + Cool heater on fan mode, you need to turn the target temperature down to 0 degrees using either the remote, or the controls on the base. The target temperature is shown on the LED display on the front of the heater. When fan mode is activated the light around the on/off button will turn from red to blue.


I hope this helps, but if you'd like any further advice you're welcome to contact our experts 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
tip

Dyson Hot + Cool AM09 fan heater - Getting started

How to assemble and use your new Dyson AM09 Hot + Cool fan heater. Adjust the power and oscillation, choose between diffused or focused modes, set the target temperature and sleep timer, and store the remote. The sleep timer can be set between 15 minutes and nine hours.

on Nov 27, 2014 • Dyson Dryers
0helpful
1answer

Can I get Money back on dyson recall heater

Hi there, it's Jack at Dyson.

Our aim throughout the recent voluntary recall has been to retrieve, fix, clean and return all affected AM04 and AM05 heaters. This is free of charge to affected Dyson owners. Our engineers have developed a fix, and we're also reissuing the 2-year warranty as a mark of our confidence in our technology.

If you have additional concerns you're welcome to get in touch: http://www.dysonrecall.com
0helpful
2answers

Dyson fan e3 error

Hi there, it's Jack at Dyson.

If your AM04 is displaying the F3 error code, I would encourage you to contact us directly so we can take some further details. When you have your machine to hand, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We can take you through some simple troubleshooting checks, and if a repair or replacement is needed, we can confirm if this is covered under our 2-year warranty.

We'll look forward to speaking with you.
1helpful
1answer

Dyson hot cool will not start

Hi Frank, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your Dyson Hot + Cool fan heater. I'm not sure from your question if your machine isn't running at all, or if it's displaying an error code. However, there are a couple of quick troubleshooting steps you can try.

If your AM05 is displaying an error code, we'd recommend unplugging it for the wall socket for 30 seconds before testing it again. This should reset the machine.

However, if your AM05's LED display lights up as normal, it may not be coming on because the thermostat's target temperature is set lower than the current ambient temperature. Try raising the target temperature degree by degree using the remote or the controls on the base. You should find it will come on once you've set it to heat the room to a higher than ambient temperature.

The Getting started guide I've attached may help, but if you'd like any additional advice from our experts you can reach us on 1-866-693-9766 (US), 0800 298 0298 (UK), 1-877-397-6622 (CA).

0helpful
1answer

Dyson hot and cold fan only works in hot mode

Hi there, it's Jack at Dyson.

When you adjust the target temperature of your Dyson Hot fan heater (shown on the LED display on the base), you're setting the target temperature you would like the room heated to. The actual temperature of airflow produced by the fan heater will not vary.

If the heater won't run below 25 degrees, this is likely to be because the temperature of the room you're in is equal to or warmer than 25 degrees. The heater will only turn itself on if the temperature drops below 25 degrees, and once the room temperature reaches this target once again, the fan will turn itself back to monitoring mode.

I've attached our Getting started video below which shows how to adjust the temperature, using the remote or the controls on the base.

I hope this makes sense. It sounds as if your machine is working correctly, but if you'd like any further advice from our experts you can reach us at 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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