Assuming that the phone (KX-DT343) isn't in a 'Do Not Disturb' or 'Forwarding' mode, press the up arrow when the phone is in standby (on hook) or the phone is ringing with an incoming call.
The do not disturb mode is set or cancelled by pressing * 7 1. Then press 0 (both incoming and intercom) 1 (incoming calls) or 2 (out-going calls) for the type of call that the setting will apply to. Finally press 1 to cancel the DND (0 sets it for the call type). For more on this and for call-forwarding see the manual on page 8. The manual is available here: http://www.ask-tsc.com/pdf/KX-DT333.343.346.QRG.pdf .
I hope this helps.
Cindy Wells
Information is in the quick reference guide at the link. http://www.ask-tsc.com/pdf/KX-DT333.343.346.QRG.pdf
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