My Kitchenaid dishwasher is stuck on the pre-wash cycle

SOURCE: Noisy Dishwasher

has there been any hard objects such as fruit seeds nuts egg shells ect. is it doing it in all the cycles

Archie Ferrarini

• 869 Answers
• Posted on Jun 23, 2008

SOURCE: Hotpoint dishwasher stuck on DEMO program

I f you have warranty on this please call them, you have a defective D/W.Unless there is no charge for repairs ,don't spend a dollar on what is going to be a on going problem ahead.To explain how to fix this is what the manufacturer should have done in the factory and not made 1 dollar off of this defective D/W until it proved this to be ready .What has happened to Quality Control ? Does it no longer matter ? Very sorry ,you should seek a refund ASAP.

SOURCE: whirlpool gold dishwasher gets stuck at 53 minutes left for an hour

Try "resetting" the control board by running the diagnostic cycle. The cycle completes in 15 minutes. 
The details are in the service manual. The manual can be found hidden behind the tow plate (at the very bottom front of the washer).
The diagnostic cycle may tell you the problem. It also helps clear up some of the software gltiches. 
It is easy to run the diagnostic cycle.
Just the buttons in the following sequence. The sequence should be complete within 6 sec. 
heated dry -> Normal -> heated dry -> Normal
This will trigger diagnostic cycle of 19 intervals. Pay special attention to the intervals 18, 17, 9, 6, 4.
Interval 18 - displays your controller module number (should be letter 'd' followed by number 0 or 1 or 2 or something. Note that down for future reference.
Interval 17 displays 'software generation number' Note that down for future reference.
Then wait until you reach interval 9.  --- clean LED turns on - then an open or shorted thermister is detected.
-- Sanitized LED turns on - then the washer detected greater than 100 deg F temperature
Interval 7
-- Soaking/sensing LED should NOT come on (unless food soil is present).
Interval 4 -- Soaking/sensing LED should come on


Let the cycle complete and then try running the normal wash. Hopefully the possible glitches are cleared by now and you should have no problem. 
If this doesn't work, time to call the expert tech. 

SOURCE: My Kitchen Aid dishwasher runs for about 2 hours. Is this normal

It depends on your water pressure. Mine runs a cycle in about 25 minutes, with 92 psi water pressure. Before changing all the pipes in my house, I had about 30 psi and it took about 45 minutes. The longer it takes to fill, the longer it takes to do a wash.

SOURCE: My normal cycle and cancel button lights are

Probably a keypad gone bad. Try replacing the keypad.

There is a troubleshooting guide behind the foot kick panel. It gives a sequence to test for a bad keypad. You can try that sequence to be sure.