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If you can not hear the person at the other end, it means your phone has a hardware problem. The earpice of your phone is bad.
Swiych of the phone. Remove the battery. Get a screw driver, loose the screw and open the phone.
Gently remove the earpice and take it to the phone accesories store to get a replacement. Replace the new earpice with the old one and couple the phone.
Put your battery and switch on the phone and start making calls.
I have the same sort of problem...kinda..lol. My Vtech sorta 'cuts out' when there is noise at my hosue. The person I'm talking to can still hear me but I can't hear them. If my son starts crying or there's any other loudish type noises on my end, it's like the phone is trying to cutout my background noise, but all it's cutting out is the person talking to me. It's not that the noises in my house are loud and I jsut can't hear the person I"m talking to, b/c if i cover the mouth peice then no matter how loud the sound in my house is i can still hear the person i'm talking to but I HAVE to keep the mouth peice covered. It's really annoying!
You should be using a plantronics a-10 interface cable if you are using hardwire headsets. get rid of the m-20 amplifiers. I support 280 of these phones and the best solution is to replace the phone. Power cycling the phone will help for a while but the problem will come back.
ok buddy look at your phone , where you talk should be a samall hole tiny one , this hole some time gloged by some dirt try to clean it usen i needle , and blow in it after that , if this not working then you need to replace the mic from inside the phone
GO TO UR SIM OPTION > ROMING > NATIONAL > UPDATE UR SIM CARD > PHONE WILL BE RESTART > REMOVE UR BATTRY AND SIM CARD > AFTER 5 MIN. PUT UR SIM IN TO UR MOBILE AND SWITCH ON UR MOBILE. 2ND > GO TO SETTING > RESTORE COMPANY SETTING.