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Did u log a fault on 10210? Did you get a reference number for the fault log? In the absence of this reference number you have no proof that it was ever logged. If you do have it, call 10210 again(from any telkom phone..its a free call so even a phone booth will suffice) and request an update using that reference. If that doesn't work.. visit your nearest Telkom store/office and express your concern in person..
Telkom :They could'nt solve my problem properly for over 6 mths.It was an on & off issue - only thing they was send out acc.every month. Eventually they ran 2 acc.nos. for the same phone no.I eventually cancelled my line & settled for my cell.
Keep a proper record of all calls made to them --
date -time- person u spoke to-& insist on a ref.no.& keep your acc.bills.
They are not very helpful but are quick to threaten u with legal action.
Best of luck '''''''
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