Question about Singer Sewing Machines

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My Singer Quantum 9960 doesn't seem to be moving the material when I am sewing. It sews in the same spot and then the material gets stuck.

Posted by Carol on

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R.A. Ellis

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  • Singer Master
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Am guessing you've already verified the feed dogs are in the raised position. The other thing to check is the presser foot pressure. If you are sewing lighter weight fabric, you may need to increase the pressure to make more contact with the feed dogs, or lighten the pressure when sewing thick fabric. Something else that may help is using a roller, teflon, or walking foot.

On the other hand, if the feed dogs are not moving like they should even if you have the stitch length higher, your machine may need service. Be sure you've cleaned the feed dogs of any accumulation of lint, dirt, debris. Of course, if you have used the machine a lot, the feed dog points do wear so they may not be gripping like new.


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Posted on Jan 16, 2017

Testimonial: "Thanks for your help. It turns out that the built in "scissors" got stuck and were in the way. It's a brand new machine so I am hoping that it won't need to go in for service."

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1 Answer

On my Singer 9960 quantum machine when I sew a straight stich it is gathering my material. then I have to pull the material to straighten it out so it is not gathered. How do I fix?


Sounds like the tension is too tight. If it is light-weight fabric, you may need to loosen the tension some to keep it from puckering or add some stabilizer to add some bulk to the fabric, ie add some washaway stabilizer to the fabric seam when stitching, or even a sheet of paper will help.

May 03, 2018 | Singer Sewing Machines

1 Answer

My machine model is just 9960, no quantum stylist or anything like that. I got it in 2010 and have the book but don't know if it is a quantum or not. Is It? Thank You


Would expect it to be a quantum...

Amazon com SINGER 9960 Quantum Stylist 600 Stitch Computerized Sewing...

Don't put to much stock in the fancy names they apply to items. A lot of the time, it just simply indicates nonessential things, like a color or something.

Mar 13, 2017 | Sewing Machines

1 Answer

Foot pedal


Sounds like you need a replacement. You can get one from eBay, just do a search on your machine number.

Sep 01, 2014 | Singer Sewing Machines

1 Answer

New 9960 Singer sewing machine keeps jamming


try a new needle-- one for the fabric your sewing
make sure the top thread doesn't come off the thread take up lever
make sure the bobbin is inserted correctly
if the suggestions don't help
take the machine back and tell them what it's doing and ask for another one

Mar 05, 2014 | Singer 9960 Quantum Stylist Sewing Machine

1 Answer

What size bobbin to use on 9960 model singer


Your Singer 9960 uses Style 15J bobbins, they cost around $1.50 each. You can get them at most Fabric Stores, Ebay and Amazon . You have a great sewing machine enjoy it and have fun. Good luck

Aug 20, 2012 | Singer Quantum 9940 Computerized Sewing...

3 Answers

Just purchased a singer Quatrum from hsn 9960 style i need exact instructions on bobbin winding a video maybe


Hi you can download a free manual from Singer.
http://www.singerco.com/accessories/manuals.html
Just type in 9960 in the search box and click on search.
It should give detailed instructions on winding a bobbin.
If this does not help, try this video from youtube:
http://www.youtube.com/watch?v=DlrTnW_FUqA

Aug 31, 2010 | Singer Quantum 9940 Computerized Sewing...

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