Make sure that none of the handsets are in use. First, record your own message. Press Menu then # 3 0 2 from the base unit or any handset. Menu is the middle soft key below the LCD screen on the base unit. It's the right soft key below the LCD screen on the handsets. The # key is below the 9. Use the Up/Down arrows to highlight Yes and then press Select. See the screen for the appropriate soft key. After the beep, speak your message while you are 20 cm (8 inches) from the microphone on the handset or base unit. Press Stop when finished. (The phone will stop recording if your message is 2 minutes long.) Press Exit on the base or Off on the handset to leave the menu system.
Turn on the answering machine. Press the button with cassette tape symbol on the base. Press Menu # 3 2 7 on the handset. Your greeting should be heard by incoming callers unless the unit is set to Greeting Only or the memory is full. To check this, press Menu # 3 0 5 . Again, use the up/down arrows to highlight your choice. Press the appropriate soft key to Save the setting.
If you do not want to use the numbers, you can use the Up/Down arrows and Select. Press Menu, highlight Answering Device. Then highlight Greeting. Then select Record Greeting for the first step.
These steps are available in the manual. All except for the greeting length are on page 57. The last section is on page 63. This is available from the product site: http://shop.panasonic.com/cordless-corded-telephones/corded-telephones/KX-TGF38.html#q=KX-TGF380&start=1 . Click on the Support tab. The direct link to the manual is ftp://ftp.panasonic.com/telephone/om/kx-tgf380_en_om.pdf .
I hope this helps.
Cindy Wells
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