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V. Adams Posted on Jan 12, 2017
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How do I contact revlon about broken Moisturestay pariffin bath

My paraffin bath quick working. The light comes on when pluged in but the unit won't heat. This was not a cheap item and it only lasted 10.5 months

1 Answer

Jean DeLauche

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  • Revlon Master 2,911 Answers
  • Posted on Jan 25, 2018
Jean DeLauche
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Hello, V. Adams -

Apparently some Revlon brand items are licensed to Helen of Troy, L.P., to sell. Is your Revlon Moisturestay Paraffin Bath model RVSP3501? If so, this is the link to the use instructions (PDF document, meaning you will need Adobe Reader software - free - to download, save it to your Documents folder, and print it for easy reference):

https://images-na.ssl-images-amazon.com/images/I/71HFexsvxYS.pdf

Note: After you download the instructionsl save it to a file in your Documents folder using a file name you can find again easily. I suggest: Revlon Moisturestay Paraffin Bath.

The instructions include warranty information which includes a US phone number and a Canadian one for contacting the company. This is email address you can use to contact the company (Helen of Troy) about their Revlon products:
[email protected]

Since you posted your question a little over a year ago, you may already have sent the paraffin bath to electronics recycling. I chose to provide this information in hopes it would help others.

Best wishes.

1 Related Answer

Anonymous

  • 44 Answers
  • Posted on Sep 05, 2010

SOURCE: i own a revlon beauty

http://www.asseenontv.com/prod-pages/revlon_moisturestay_paraffin_bath.html..... hey u cn check out dis site...der is a helpline number also givenabt dis product....866-277-3366

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Related Questions:

0helpful
1answer

My Revlon Paraffin wax spa turned on for the first time ever used from the box and melted the wax, then it automatically turned off and it will not turn back on??

Hello, Katie -

I hope you have the instructions / user's manual for the spa and the sales or gift receipt for it. Since the spa is new, I would expect it to be covered by warranty. I would check the instructions / user's manual to see what it states about the spa not working and returning it.

Interestingly enough, I went to the Revlon website,
http://www.revlon.com/
to try to find information on the paraffin wax spa, but nothing even close to it is listed as a Revlon product.

This is the link to the Revlon Contact Us page:
http://www.revlon.com/contact
You can fill in the form there to send an email about the spa to Revlon.

I suspect Revlon stopped making paraffin wax spas some time ago. Do you recall where you purchased the spa, or, if it was a gift, where it was purchased? If it was a gift, can you contact the person who gave it to you and find out where it was purchased and provide you with a purchase receipt or offer to return the spa for a refund?

If you cannot obtain any redress from the business from which the spa was purchased, you may just be out of luck and have to send the machine to electronics recycling.

Best wishes.
0helpful
1answer

I need the user manual for the Revlon RVSP3501B1 Moisturestay Quick Heat Paraffin Bath

Call Revlon's customer service and tell them that you bought the product but did not receive the users manual and they will send you one.
29helpful
1answer

Need instructions on how to use Dr. Scholl's Thermal Therapy Quick Heat Paraffin Bath -- how long to leave hands/feet in melted wax, how long to leave wax on, what to do after removing wax any...

How to fill your Dr. Scholl's Thermal Therapy Quick Heat Paraffin Bath1. Take the lid off your bath container and remove all packing materials.2. Place the unit on a flat, heat-resistant surface.3. Remove the plastic rack.4. Remove all three blocks of paraffin wax from the plastic wrapping. Each block is equal to one pound of paraffin wax, and three pounds of paraffin wax are needed to begin using your Paraffin Bath. Break each block in half, then in half again.5. Place the blocks of paraffin wax in the Paraffin Bath container.6. Plug the unit into an electrical outlet. The green light will glow. The red "Heater" light will initially come on and then cycle on and off while the wax is melting.7. Replace the lid and turn the switch to the "high" position. The paraffin wax will be ready for use when it is visibly melted (approximately 120 minutes).8. As soon as paraffin wax has melted, place the plastic rack on the bottom of the heating chamber. This will protect hands, elbows, and feet from heat.9. Turn the dial to the "Keep Warm" setting and wait 25 minutes before dipping hands, elbows, or feet.
Warning: DO NOT place hand or any other body part inside the chamber while the unit is melting the wax.
How to Dip Hands1. Remove jewelry, roll up sleeves, and thoroughly wash and dry hands. You can also rub in some of your favorite hand lotion.NOTE: The lid should be on during the time the unit is heating. Put the lid back on the unit after each use.2. Put a small amount of wax on the inside of your wrist to test the temperature.3. Spread fingers apart slightly and slowly immerse your hand in the paraffin wax container. Then immediately, but gently, remove your hand from the Paraffin Bath chamber. Let the paraffin wax solidify on your hand. Wait at least three seconds (until the paraffin wax no longer appears shiny) before redipping. Be careful to avoid touching the sides or the bottom of the Paraffin Bath chamber.4. Continue to dip your hand in and out of the paraffin wax, following Step 3, to build up layers of paraffin wax. For the best results, do this at least five times. The more layers, the longer the heat will last.5. If desired, cover your hands with glove liners and place your hands in the insulated mitts. These retain heat for better results.6. Remove the hand mitts from your hand. Remove the plastic glove and discard. Peel the hardened paraffin wax from your hands. It is recommended that the hardened paraffin wax be discarded.7. Massage in the oils left on your hand after the paraffin wax is peeled off to get the full invigorating and rejuvenating benefits of your Paraffin Bath.NOTE: Allow the paraffin to remain in place for 10-15 minutes before removing; longer if more layers exist or if the mitt has been used previously.
To Treat Feet or ElbowsFollow steps 1-4 as outlined for hands. Mitts are intended for use with hands only.
Product Care and Maintenance Place paraffin bath in a safe, cool and dry place when not in use. Wipe with a soft, damp cloth. DO NOT use abrasive cleaner. Never submerge the unit in any liquid. Keep away form all solvents and harsh detergents. DO NOT attempt to repair this paraffin bath. There are no user-serviceable parts.
STORAGEWhen not in use, "unplug it."Allow appliance to cool and store out of reach of children in a safe, dry location. To protect from dust or dirt, simply store in its original box. Never wrap the cord around the appliance since this will cause the cord to wear prematurely and break. Handle cord carefully for longer life and avoid jerking, twisting or straining, especially at plug connections.
CLEANING INSTRUCTIONSRemove plastic rack from heating chamber.1. DO NOT unplug the Paraffin Bath. Allow paraffin wax to remain undisturbed for a few minutes.2. Turn unit off and let the paraffin wax "harden."3. Right before cleaning, turn the unit on again until the paraffin wax is visibly melted around the entire edge (approximately 3-5 minutes), then turn unit off and unplug from the electrical outlet.4. Spread an ample amount of paper towels on a hard, flat, heat-resistant work surface and slowly turn the unit upside down to allow the hardened paraffin wax to drip from the chamber onto the paper towels. Allow the surface of the paraffin wax block to harden and then discard it. To clean the empty chamber, wipe with paper towels to remove any sediment.5. To clean the outside of the unit, remove any solidified paraffin wax.6. DO NOT use sharp objects to remove solidified paraffin max.7. DO NOT scratch or damage the Paraffin Bath chamber.8. DO NOT use abrasives when cleaning the Paraffin Bath chamber as it will damage the finish.9. If you discard the paraffin wax after each use, we recommend you clean out the unit completely every 40 uses. If you re-use the paraffin wax after every use, we recommend you clean out the unit completely every 20 uses.
PLEASE NOTE: This appliance should not be used in the presence of open cuts or wounds, inflammatory skin conditions, growth peripheral vascular disease where circulation is impaired, acute inflammation, or where sensation of the extremity is reduced or absent. If there is any question about peripheral vascular disease or decreased sensation of the extremities, consult a physician or physical therapist before using the Dr. Scholl's Thermal Therapy Quick Heat Paraffin Bath. Discontinue use if dermatitis due to paraffin sensitivity occurs. Discontinue use if wax feels too hot or cool, which could indicate health problems with the user.
There are also a bunch of standard warnings about dealing with electric appliances. Take care of them, don't dump them in water, etc., etc., etc.
It's worth pointing out that paraffin wax is flammable.
1helpful
1answer

How much wax do you put in a Revlon paraffin wax spa?

3 to 6 pounds start with 3, let it melt, if you need more, add another pound until you get about 3/4 of the way full.
3helpful
2answers

We lost the factory manual. Once the wax is heated please guide us through each step and the duration? Any help would be greatly appreciated. Thank you so very much and God Bless!

How to fill your Dr. Scholl's Thermal Therapy Quick Heat Paraffin Bath1. Take the lid off your bath container and remove all packing materials.2. Place the unit on a flat, heat-resistant surface.3. Remove the plastic rack.4. Remove all three blocks of paraffin wax from the plastic wrapping. Each block is equal to one pound of paraffin wax, and three pounds of paraffin wax are needed to begin using your Paraffin Bath. Break each block in half, then in half again.5. Place the blocks of paraffin wax in the Paraffin Bath container.6. Plug the unit into an electrical outlet. The green light will glow. The red "Heater" light will initially come on and then cycle on and off while the wax is melting.7. Replace the lid and turn the switch to the "high" position. The paraffin wax will be ready for use when it is visibly melted (approximately 120 minutes).8. As soon as paraffin wax has melted, place the plastic rack on the bottom of the heating chamber. This will protect hands, elbows, and feet from heat.9. Turn the dial to the "Keep Warm" setting and wait 25 minutes before dipping hands, elbows, or feet.
Warning: DO NOT place hand or any other body part inside the chamber while the unit is melting the wax.
How to Dip Hands1. Remove jewelry, roll up sleeves, and thoroughly wash and dry hands. You can also rub in some of your favorite hand lotion.NOTE: The lid should be on during the time the unit is heating. Put the lid back on the unit after each use.2. Put a small amount of wax on the inside of your wrist to test the temperature.3. Spread fingers apart slightly and slowly immerse your hand in the paraffin wax container. Then immediately, but gently, remove your hand from the Paraffin Bath chamber. Let the paraffin wax solidify on your hand. Wait at least three seconds (until the paraffin wax no longer appears shiny) before redipping. Be careful to avoid touching the sides or the bottom of the Paraffin Bath chamber.4. Continue to dip your hand in and out of the paraffin wax, following Step 3, to build up layers of paraffin wax. For the best results, do this at least five times. The more layers, the longer the heat will last.5. If desired, cover your hands with glove liners and place your hands in the insulated mitts. These retain heat for better results.6. Remove the hand mitts from your hand. Remove the plastic glove and discard. Peel the hardened paraffin wax from your hands. It is recommended that the hardened paraffin wax be discarded.7. Massage in the oils left on your hand after the paraffin wax is peeled off to get the full invigorating and rejuvenating benefits of your Paraffin Bath.NOTE: Allow the paraffin to remain in place for 10-15 minutes before removing; longer if more layers exist or if the mitt has been used previously.
To Treat Feet or ElbowsFollow steps 1-4 as outlined for hands. Mitts are intended for use with hands only.
Product Care and Maintenance Place paraffin bath in a safe, cool and dry place when not in use. Wipe with a soft, damp cloth. DO NOT use abrasive cleaner. Never submerge the unit in any liquid. Keep away form all solvents and harsh detergents. DO NOT attempt to repair this paraffin bath. There are no user-serviceable parts.
STORAGEWhen not in use, "unplug it."Allow appliance to cool and store out of reach of children in a safe, dry location. To protect from dust or dirt, simply store in its original box. Never wrap the cord around the appliance since this will cause the cord to wear prematurely and break. Handle cord carefully for longer life and avoid jerking, twisting or straining, especially at plug connections.
CLEANING INSTRUCTIONSRemove plastic rack from heating chamber.1. DO NOT unplug the Paraffin Bath. Allow paraffin wax to remain undisturbed for a few minutes.2. Turn unit off and let the paraffin wax "harden."3. Right before cleaning, turn the unit on again until the paraffin wax is visibly melted around the entire edge (approximately 3-5 minutes), then turn unit off and unplug from the electrical outlet.4. Spread an ample amount of paper towels on a hard, flat, heat-resistant work surface and slowly turn the unit upside down to allow the hardened paraffin wax to drip from the chamber onto the paper towels. Allow the surface of the paraffin wax block to harden and then discard it. To clean the empty chamber, wipe with paper towels to remove any sediment.5. To clean the outside of the unit, remove any solidified paraffin wax.6. DO NOT use sharp objects to remove solidified paraffin max.7. DO NOT scratch or damage the Paraffin Bath chamber.8. DO NOT use abrasives when cleaning the Paraffin Bath chamber as it will damage the finish.9. If you discard the paraffin wax after each use, we recommend you clean out the unit completely every 40 uses. If you re-use the paraffin wax after every use, we recommend you clean out the unit completely every 20 uses.
PLEASE NOTE: This appliance should not be used in the presence of open cuts or wounds, inflammatory skin conditions, growth peripheral vascular disease where circulation is impaired, acute inflammation, or where sensation of the extremity is reduced or absent. If there is any question about peripheral vascular disease or decreased sensation of the extremities, consult a physician or physical therapist before using the Dr. Scholl's Thermal Therapy Quick Heat Paraffin Bath. Discontinue use if dermatitis due to paraffin sensitivity occurs. Discontinue use if wax feels too hot or cool, which could indicate health problems with the user.
There are also a bunch of standard warnings about dealing with electric appliances. Take care of them, don't dump them in water, etc., etc., etc.
It's worth pointing out that paraffin wax is flammable.
0helpful
1answer

How much wax does it hold? ie:3lbs or 4lbs

This product can safely hold 4lbs of paraffin wax pellets.
1helpful
2answers

Instruction manual for revlon paraffin bath rvs1212p1

Have not been able to find a manual for this product online. However in my searches found the following post that may be of use to you:

http://www.livestrong.com/article/106512-paraffin-bath-instructions/

You could try contacting Revlon directly:

http://www.revlonspa.com/contact-us.cfm
Not finding what you are looking for?

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