Dyson DC25 -wand extension lost a spring and becomes disconnected during use. I don't know where spring should be?

Hi there, it's Jack at Dyson.

We don't make an extension hose for DC25. As a full-size upright, DC25's hose and wand should be long enough to reach up the average flight of stairs.

I hope this information helps, but if you'd like any additional advice you're welcome to contact the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there, it's Jack at Dyson.

A jammed DC25 wand may mean that the hose was twisted when the wand was last replaced on the machine. This can prevent the wand from extending or retracting fully. The video I've attached shows you the simplest way to resolve this.

If you would like any further advice from our experts, you can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Did you try to release the extension by clicking on the red button on the back of the wand? This may allow you to see what is obstructing the pathway for the wand..

You may also find Dyson's site useful: http://www.dyson.com/support.aspx


I hope that helps.


Boulder Epoxy Garage Floors

Hi Brenda,

I am sorry to hear you are having difficulty with your wand handle/extension. Based on the details you provided, it sounds like you are describing the DC25. If you do own the DC25 please visit the links below for detailed instructions on how to resolve this.

US Support:

http://www.dyson.com/support/help.asp?article=1519&product=DC25-ALLFLOORS


UK Support:

http://www.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/jammed-wand-video


If your machine is the DC24, please call us directly at 1-866-693-9766 (US) or 0800 298 0298 (UK) so we can provide further assistance.

Best wishes,

Jessica

Hi Ben,

I'm sorry to hear you're having difficulties with your DC25. From what you've described, it sounds as if there may be a blockage in the wand or hose. To resolve this, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/filter-washing-video

If the wand is difficult to reattach to the machine, it may be because the hose has become twisted during use. Remove the wand and allow the hose to straighten itself out before refitting the wand.

I hope this helps - if you'd like any further assistance or advice, please call our customer Helpline 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

I'm sorry to hear you're having difficulty replacing the wand on your DC25. This is likely to be because the hose has become twisted during use. Try removing the wand from the machine and allowing the hose to straighten itself out before replacing it again.

This should resolve the issue, but if you'd like any further assistance or advice, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi Yvonne,

I'm sorry to hear you've had issues with your DC25 wand. It's probably best if you give our Helpline a call - if the wand has broken, we should be able to replace it under our 5-year guarantee, as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide.

You can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Hi there, I'm sorry to hear you're having difficulties with your DC25. It's not clear from your description exactly which parts of the hose and wand assembly that you're referring to. However, if you've removed the hose and wand from the cleaner body, you may find the video below helpful in reassembling the cleaner. You might also want to take a look at the user guide supplied with your cleaner - in case you don't have this to hand, you can download a copy here: http://media.dyson.com/downloads/us/floorcare/manuals/dc25_opmanual_usa.pdf If you feel you need further assistance, I'd encourage you to get in touch with us directly so one of our experts can provide the guidance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). Kind regards, Jack Dyson Online Customer Support

Hi there,

Sorry to hear you're having a problem with your DC25. You should find the following guide helpful in locating and clearing a blockage in the hose or wand: http://www.dyson.co.uk/support/help.asp?article=1560&product=DC25-ALLFLOORS

If you're still having difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service