When I click on the Canon MP560 navigator EX 3.0 icon to open and select "scan" I get a message that says it has stopped working. How can I get it to let me scan again?

Re-install the Scanner software.

Tallon41

1. Install the MP Navigator EXsoftware located on the disc that came with the printer.
2. Go to Start > Programs > Canon Utilities > MP Navigator EX > MP Navigator EX.
3. Select Photos/Documents or Stack of Documents.
4. If Photos/Documents was selected, open the top of the scanner and place the document you wish to scan on the glass with the top facing to the left. If Stack of Documents was selected, flip the plastic tray open on the top of the printer and place the stack of papers in the tray.
5. Select the Document Type in the left pane, then click the Scan button.
6. The scanning process should start. When it's finished, select Save to save the document(s) as a JPEG, or select Save as PDF to save it in PDF format.

1. Launch MP Navigator EX.
   
2. On the Windows desktop, double-click the 'MP Navigator EX' icon.
   
3. Alternatively, in the Windows taskbar, click 'Start', click '(All) Programs', 'Canon Utilities', 'MP Navigator EX' folder, then 'MP Navigator EX' icon.
   
   
4. Click 'Photos/Documents (Platen)' on the Scan/Import tab.
5. When the Scan/Import window is displayed, check Use the scanner driver, then click Open Scanner Driver.
6. Change the resolution.
   According to your purpose, set the resolution in Simple Mode with ease, or in Advanced Mode with a detailed setting.
   
   To set the resolution in Simple Mode:
   
   (A) Select the 'Simple Mode' tab.
   
   (B) In Destination drop-down, select the resolution which suits the purpose.
   
7. To set the resolution in Advanced Mode:
   
   (A) Select the 'Advanced Mode' tab.
   
   (B) In Output Resolution drop-down, select one of the preset resolutions, or enter a number from 25 to 19200 to specify your favorite resolution.
   
   In either Simple or Advanced Modes, select other settings as required and then click 'Scan' to start scanning

Let me know if you have any other questions. Thanks.

You can download your manual from this site:

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx310#BrochuresAndManuals

Solution: Setting scan methods for the button (Windows) - MX310

Scanning using the Operation Panel

You can scan documents using the operation panel.
Important

Do not disconnect or connect the USB cable while the machine is in use.

In Windows XP, the program selection dialog box may open when you press the Color Start or Black Start button on the machine for the first time. In that case, select MP Navigator EX, then select Always use this program for this action and click 'OK'. From the next time, MP Navigator EX will start automatically regardless of the selected scan mode.

Selecting a Response to Commands from the Operation Panel

1. Place the document face-down on the platen.

2. Press the Scan button on the machine.

The machine enters Scan Mode.

3. Press the Color Start or Black Start button on the machine.

MP Navigator EX starts on the connected computer. Scan documents on the platen or ADF (Auto Document Feeder) using MP Navigator EX.

Trust this is helpful.

1. Install the MP Navigator EX software located on the disc that came with the printer.

2. Go to Start > Programs > Canon Utilities > MP Navigator EX > MP Navigator EX.

3. Select Photos/Documents or Stack of Documents.

4. If Photos/Documents was selected, open the top of the scanner and place the document you wish to scan on the glass with the top facing to the left. If Stack of Documents was selected, flip the plastic tray open on the top of the printer and place the stack of papers in the tray.

5. Select the Document Type in the left pane, then click the Scan button.

6. The scanning process should start. When it's finished, select Save to save the document(s) as a JPEG, or select Save as PDF to save it in PDF format.

LLCOOLRYAN

Easy Scanning with One-click You can complete from scanning to saving easily by simply clicking the corresponding icon.
1. Place the document face-down on the platen.
2. On the Windows desktop, double-click (MP Navigator EX 1.0).
Alternatively, on the Windows taskbar, click Start, point to (All) Programs, Canon Utilities, then MP Navigator EX 1.0. Then click MP Navigator EX 1.0.
The MP Navigator EX navigation mode screen or one-click mode screen opens.

3. Point to One-click.
4. Click the corresponding icon.

Save to PC

Scan documents or photographs and save them to a computer.
The Save dialog box opens when you click this button. Specify the scan/save settings and scan.

Save as PDF file

Scan documents, save them as PDF files and start the specified application.
The PDF dialog box opens when you click this button. Specify the scan/save settings and scan.

Attach to E-mail

Scan documents or photographs and attach them to e-mail.
The Mail dialog box opens when you click this button. Specify the save settings and e-mail software program, and scan.

OCR

Scan text documents and open them in OmniPage SE by default.
The OCR dialog box opens when you click this button. Specify the save settings and application, and scan.

Hello my friend,you mean to scan a photo and save it on your folder?
If yes

1. You run the application MP Navigator from your dekstop (or from Start, point to (All) Programs, Canon Utilities, then MP Navigator EX 1.0. Then click MP Navigator EX 1.0.)
2. When the one-click mode screen has opened, click the Switch Mode button to switch to the navigation mode screen
3. Point to Scan/Import and click Photos/Documents (Platen).
4. Place the document face-down on the platen, and select Document Type.
5. Click Specify... and set the preferences as required.
7. Click Scan and it should start scanning
   When scanning is completed, the Scan Complete dialog box opens. Select Scan or Exit. Select Scan to scan the next document, or select Exit to end.
   When scanning is completed, the scanned image appears in the Thumbnail List area.
8. Edit the scanned image as required.
9. Click Save or Save as PDF file.If you choose just Save and box will appear to specify the destination folder, file name and file type(usually images are .jpeg .jpg ;) ).
10. And click Save and your done.
    

Scanning Photos and Documents

Just press and hold down the STOP button :) Works a treat :)

open the front cover on the printer ,
u should see a glass ,
place the document/picture , that u r lookin to scan face down ,
then , make sure the little display on the printer says : scan mode 
or should have scan button . 

hit the start or the scan button to start the process ., (ensure u hav the correct printer drivers installed on ur computer ..


for further help ., reply to me . 
gooday .