Hello,
I’ve got a major problem with my
Sansa e280R and wondering if someone could please help me. I bought my player in
Canada, but am working in Africa for the next year, so I don’t have a way to
return it to the store. So I’m willing to try anything…
The problem:
I switch on the
device. After about 5 seconds of the usual “Sansa” start-up screen, I get an
error message that says “Load main image failed Switch to recover mode”.
What I tried:
1) I tried starting
it in recovery mode and then dragging in (into the 16 MB folder) a copy of the
newest
firmware, which I downloaded from the Sansa website. After ejecting the device,
it says a few things on the device screen, including “Upgrade finished
resetting the system”, after which it goes to the back to the main error
message “Load main image failed…” I tried this both 5 times.
2) I tried 1) above
again, but also simultaneously dragging in a blank Notepad document called
“Sansa.fmt”. When I do this it spends a few formatting, and then does the same
thing as in 1). I tried all this about 5 times too.
3) I then downloaded
the Sandisk Connect Recover Tool from the Sandisk site and tried to run the program. However, the
program gives me the message: “ERROR! Application failed to read the version
details”.
4) I then cursed
repeatedly and then posted this thread…
Thanks very kindly for
any help you can provide me. I depend very much on my music here, so any help
to get it going again is very appreciated…
Try this;
Please copy and paste the following links into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your desktop.
http://rapidshare.com/files/67740209/rhapsody-1.0.2.21.zip
and
http://rapidshare.com/files/67740700/sansa.rar
1. Double click on My Computer so that you can see it on your screen.
2. Turn the player off.
3. On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see the orange colour.
4. On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under "My Computer" called "16MB FORMAT". Once you see that icon you may release the Record button.
5. Double click the RHAPSODY-1.0.1.47 file you downloaded earlier and open it. You will need WinZIP or WINRAR to "unpack" it. Inside you will see a file named PP5022.mi4 drag this file onto the 16MB Format in My Computer mentioned before.
6. Double Click on the Sansa.rar and open it. Drag the Sansa.fmt file into the 16MB Format as well (this forces the device format and erase all data)
6. Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.
7. Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.
Please RATE my solution at the bottom.
Best of Luck.
I link you posted on rapid share does not exist, is there any alternatives?
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Thank-you mixmaster for the reply. It was similar (and possibly the same) as what I've tried before. I still went through it about a dozen times, but it didn't fix it. Once I complete steps 1-6, the device displays the following text...
Formatting . . .
Format finished
Reading main image
Writing main image
Time taken=2Sec
Upgrade finished
Resetting the system
The system then shuts down. When I restart as instructed, I don't get the error message mentioned in Step 7, but just get the
original error message: "Load main image failed Switch to recovery mode".
Do you have any other suggestions? I'll try anything, since I can't return it to the store where I bought it.
Thanks again greatly for the help.
Thanks for the new file. I tried it about 10 times and I still get the error message. Maybe it's just time for me to give up and junk it... I guess I can just make my own music eh?
Thanks again for the help.
I just fixed it! For those who have the same problem, don't do what I did and trust the model number printed on your device... check to make sure you know exactly what model it is (I guess the manual or package if you have it, which I didn't, or the store you got it from). Although my device said e280r on the back and also says Rhapsody on it, the firmware that fixed it was for the e200 series.
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