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First, remove and clean or replace all of the filters in the machine. There is an inlet filter above the dirt collection cup. and an exhaust filter at the front lower part of the top of the vacuum head. If either filter is clogged, you'll get poor suction. Also lay the machine on it's back, and check the tunnel where the dirt goes up into the machine (behind the beater bar) to see that it is not clogged.
Hi there, You don't actually specify how long it takes to turn off but this is normally due to a blockage in the hose or due to excessively dirty filters. Given that you have said the suction is low i would be inclined to think you have a blockage in your hose. Remove the hose and test suction of the machine again. If you have a notable improvement it is telling you something is stuck in the hose which you will need to remove.
It sounds as though the wand/hose is blocked. with the machine locked in the upright positino, remove the hose from the machine, switch on and test the suction. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If the suction is strong, you will need to check the wand for a blockage. If the suction is still poor, check the hose for a blockage.
You may find it useful to wash the filter as this can sometimes cause a drop in performance if its dirty and it wuold be more noticable from the hose.
From your description of the problem, it sounds as though the wand/hose is blocked. To test this, please remove the wand from the machine and switch on, testing the suction from the top of the wand handle. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its strong from the hose itself, the wand is blocked and you will need to clear this.
If there is poor suction from the hose, you can remove this by unclipping it from the base of the machine and can then remove any blockages. It is also worth checking the hose for any splits or holes.
If you need any further help or advice, please visit our website at www.dyson.com and check out our support section.
If the suction is good from the base but not from the wand, this would indicate that there is a blockage in the wand handle or hose. To test this, stand the machine upright and release the wand handle. Switch the machine on and test the suction from the top of the wand with your hand. If its poor, remove the wand handle from the hose and try the suction at the top of the hose. If its good here, then there is a blockage in the wand handle.
If the sction from the top of the hose is poor, you can remove the hose to check this for any splits or blockages. If it needs to be replaced, you can buy a replacement online at www.dyson.com.
Alternatively, should you any further help or advice with your Dyson, please contact our Helpline on 1866MYDYSON.
It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.
For the full blockage procedure please visit the support section on our website at www.dyson.com.
your problem with Dyson is the reason why a lot of them end up in the trash. here is the link to an article that will help you locate the cat fur, or hair or other debris that is lurking inside your machine and causing you to loose suction
You will have A blockage in either the wand or hose, completely remove them from machine the hose unclips at the bottom back of machine,
Now switch machine on with this removed if machine sounds ok then remove the blockage from hose or wand.
If machine still poor suction & noisey with hose & wand removed check the (U) shaped inspection port for blockages.
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