I have a Panasonic KX-TGC360. I bought it used. How can I re-record the message greeting and delete all old messages?

To record a new greeting on the Panasonic KX-TG4221, make sure that the phone is in standby (no handsets in use). Press Menu on a handset. Use the up/down arrows to navigate to Answering Device and press OK (Menu). Again use the up/down arrows to navigate to Greeting and press OK. Navigate to Record Greeting and press OK. Select Yes (from the Yes/No) options and press OK. After you hear the beep, hold the handset about 8 inches (20 cm) away from you and recite the message. Press OK when finished. Press Off to exit the menu system. The previous greeting will be deleted as you do the above steps. (The manufacturer's pre-recorded greeting will only play if you do not have a recorded greeting. You can listen to the greeting by following the first three steps above and then choosing Check Greeting. See page 24 of the manual for the steps to record a new Greeting. The manual is available on the product page: http://shop.panasonic.com/support-only/KX-TG4221N.html . The direct link to the manual is currently: ftp://ftp.panasonic.com/telephone/om/kx-tg4221_mul_om.pdf .

I hope this helps.

Cindy Wells

You can change your answering system message by pressing Menu (with the phone in standby). Then use the up/down arrows to select Answering Device and press Select. Navigate to Greeting Message and press Select again. Then navigate to Record Greeting. Use the up/down arrows to select Yes. Wait for the beep and speak your greeting. Then press Stop when your message is done; the system will stop recording after two minutes. Press Off to exit the menu system. Your greeting will be played if the Answering system is on and the greeting message time is not set to "Greeting Only". You can also access the Record Greeting sub-menu by pressing the following keys Menu # 3 0 2 .

See page 32 of the manual for more on recording a greeting. The manual is available from Panasonic here: https://panasonic.encompass.com/shop/model_research_docs/?file=/MSC/om/KXTG6431T.pdf . You can also see more about the phone's menu on pages 20-23.

I hope this helps.

Cindy Wells

The KX-TGA642C is a handset for the KX-TG6421 series phone system. (These are sold as the KX-TG6422 or KX-TG6424, depending on the number of handsets in the initial package.) To record a greeting message, make sure that the phone (all handsets) is in standby. Then press Menu on a handset. Press # 3 0 2 (or use the Up/Down arrow keys to navigate to Ans Device > Greeting > Record Message. Press Select to each menu/sub-menu section.) Highlight Yes and press Select. After you hear the beep, speak your message clearly. Press Stop to end the recording. (The maximum greeting length is 2 minutes.) Press Off to exit the Menu system. If the answering system is on, this message should play.

The manual for the KX-TG6422 has the full directions to change the answering machine message. The direct link to the manual is https://panasonic.ca/PCS/OperatingInstructions/KXTG6411-12-13-14-OI-Eng.pdf . See page 33 for the directions.

I hope this helps.

Cindy Wells

Try using the programming software if you have them. Otherwise, there is a procedure on the manual if you have them. I use to download the manuals on the Panasonic webpage.

You can record your own greeting message (max. 2 minutes) that is played when the answering system answers a call. If you do not record a greeting message, a prerecorded greeting message is used. 1 {GREETING REC} 2 Within 10 seconds, press {GREETING REC} again. 3 After the base unit beeps, speak clearly about 20 cm (8 inches) away from the MIC. 4 To stop recording, press {STOP}.

Recording your greeting
message
You can record your own greeting
message (max. 2 minutes). If you do not
record a greeting message, a
prerecorded greeting message is used.
1 {GREETING REC}
2 Within 10 seconds, press
{GREETING REC} again.
3 After the base unit beeps, speak
clearly about 20 cm (8 inches) away
from the MIC.
4 To stop recording, press {STOP}.

Greeting message
When the unit answers a call, callers are
greeted by a greeting message. You can
record your own greeting message or
use a pre-recorded greeting message.
Recording your greeting
message
You can record your own greeting
message (2 minutes max.).
1 {GREETING REC}
2 Within 10 seconds, press
{GREETING REC} again.
3 After the base unit beeps, speak
clearly about 20 cm (8 inches) away
from the MIC.
4 Press {?} (STOP) to stop recording.
Using a pre-recorded greeting
message
If you erase or do not record your own
greeting message, the unit plays a prerecorded
greeting message for callers
and asks them to leave messages. If the
message recording time (page 39) is set
to “Greeting only”, caller messages
are not recorded and the unit plays a
different pre-recorded greeting message
asking callers to call again.
Playing back the greeting
message
Press {GREETING CHECK}.
Erasing your greeting
message
If you erase your own greeting message,
the unit plays a pre-recorded greeting
message for callers.
Press {GREETING CHECK}, and then
press {ERASE} while your greeting
message is playing.
Listening to messages
using the base unit
When new messages have been
recorded, the message indicator on the
base unit flashes.
Press {6}.
L If new messages have been recorded,
the base unit plays back new
messages.
L If there are no new messages, the
base unit plays back all messages.
Operating the answering
system
Key Operation
{^} or {V} Adjust the speaker
volume
{7} Repeat message
(during playback)*1
{8} Skip message
(during playback)
{?}
(STOP)
Pause message
– To resume playback,
press {6}.
– To stop playback
completely, press
{?} (STOP) again.
{ERASE} Erase currently playing
message
*1 If pressed within the first 5 seconds of
a message, the previous message is
played.

check if this works and tell me if any issues

Greeting message
When the unit answers a call, callers
are greeted by a greeting message. You
can record your own greeting message
or use a prerecorded greeting
message.
Recording your greeting
message
You can record your own greeting
message (max. 2 minutes and 30
seconds). If you do not record a
greeting message, a prerecorded
greeting message is used.
1 {MENU}
2 {V}/{^}: “Answering device” i
{OK}
3 {V}/{^}: “Record greeting” i
{OK}
4 After the handset beeps, speak
clearly about 20 cm (8 inches) away
from the microphone.
5 To stop recording, press {OK}.
6 {OFF}
Using a prerecorded greeting
message
If you erase or do not record your own
greeting message, the unit plays a
prerecorded greeting message for
callers and ask them to leave
messages.

here you go...

Recording your greeting
message
You can record your own greeting
message (max. 2 minutes and 30
seconds). If you do not record a
greeting message, a prerecorded
greeting message is used.
1 {MENU}
2 {V}/{^}: “Answering device” i
{OK}
3 {V}/{^}: “Record greeting” i
{OK}
4 After the handset beeps, speak
clearly about 20 cm (8 inches) away
from the microphone.
5 To stop recording, press {OK}.
6 {OFF}


If this helps you solve it, plz rate this fixya. Thank you kindly.

I read thru the manual. There is nothing bout recovery of factory messages. If you recorded your own, try deleting it. Or unplug the base from power and try a reset. This is from the manual. At the end, I gave you a link to the manual!

Using a pre-recorded greeting
message
If you erase or do not record your own
greeting message, the unit plays a prerecorded
greeting message for callers
and asks them to leave messages. If the
message recording time (page 39) is set
to “Greeting only”, caller messages
are not recorded and the unit plays a
different pre-recorded greeting message
asking callers to call again.


http://service.us.panasonic.com/OPERMANPDF/KXTG9331.PDF