Plates and cups get chipped. Is this caused by vibration because machine is too close to worktop?
Listen to hear if dishes are rattling against each other. Cups should be loaded only in the top and care to keep each cup separated from other. Chipping usually will occur when dishes are close together and in contact. The racks are rubberized and would be very unlikely the source.
If the feet are adjusted so the machine will not rock it would be unlikely that the top on or off would have any effect.
The upper shelf is adjustable up or down. Suggest locating upper shelf to the up position.
TRICITY BENDIX Dishwasher
Hope this helps?
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