Question about Amazon Kindle Paperwhite

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Paper white will not respond to touch.

My paper white kindle is charged. However this afternoon, decided it won't respond to touch to turn pages. Delayed time in turning pages if at all. Also delay in opening to last page read when I open up the cover. This kindle is only a few months old. What should I do?

Posted by Holly DeGrazia on


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Deanna Nassar

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Always like to refer to Amazon help whenever possible. I copied their directions for this. Even if your's is not 5th gen it will work. You can also check specific info for your model by logging into Click help, then device help, click on you device and look through the info available.
Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation).
Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Restart. Note: If the Power dialog box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.

Posted on Dec 03, 2016


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Someone kindly gave me a do i set it up please?

First, I'm not a AMAZON Kindle Tech.
* If it is "Open" (unlocked) then charge it up using the micro USB slot.
* If you can turn it on and the main menu goes on. Swipe the "Padlock" icon to open. Then swipe from top to bottom to get the menu display (for Kindle fire), Paper white will need to press the mode button (only button on the face of pad)
* If this is still a registered device then the regular menu will pop up and you will need to access the device menu by swiping top of screen downward. Select "+More" which will pull up the "Settings" menu. Select "My Account". Select "Deregister" continue and set up your Amazon account.
* If you want to wipe everything and reset the kindle (as giving it away to someone else) then go to "Settings" menu and select "Device". Select "Reset to Factory Defaults" then follow instructions. This will wipe all data and your account info as well as emails, bank records, etc.
* Resetting the Kindle to factory will be the same as if you just bought it from the store. It will automatically go through the welcome screen and help you set up your kindle and give a short beginner's course.
Aloha, ukeboy57

PS. I found these links that may help:
Start Paper White;
Start Paper White;
Fire Start and Review;
Fire HD10 Start & Review:

Jun 28, 2018 | Tablets & eReaders

1 Answer

Kindle paper white is stuck on screen saver mode and does not respond in any way

try and hard reset it

by holding the power button and volume up button when the kindle comes up on screen release the buttons

then the android man will come up with writing

go down to wipe data by using volume down key highlight data

then when wipe data the writing will come back up then go to reboot/restart and it will restart your kindle

Mar 07, 2018 | Tablets & eReaders

2 Answers

I have a Kindle fire HD with a large library. bought a Kindle paper white. How do I copy my library from Kindle fire to Kindle paper white?

Hello friends...

To transfer content from your computer to your Kindle, use the USB cable you received with your device.
1.Go to Manage Your Content and Devices.
2.Under Your Content, select the item that you want to transfer and click the Actions button next to the title.
3.From the pop-up window, click Download & transfer via USB.

For any help visit us: Kindle Fire Support

Jun 05, 2017 | Tablets & eReaders

1 Answer

Kindle paper white won't move from the first page that shows up.

Try swiping your finger across the middle of the screen from right to left. This action turns the page forward. Swiping your finger across the middle of the page from left to right turns the pages backwards. I don't think the icon on the bottom is for page turning.

May 04, 2015 | Amazon Kindle Paperwhite

1 Answer

My Kindle went blank with almost a white screen tho fully charged and now wont turn on at all. Have followed Amazon's suggestions but nothing works. Can you help?

Chances are your screen went defunct. Or it could be a problem with some other piece of hardware. You can try using the USB cord to plug it into the USB port on a laptop or desktop and see if the computer can read the files. If it can display and explore folders and files, chances are it's the screen (display) that went south. It it can't display and read folders and files chances are it's the memory or some other internal hardware that died. Sadly these things are cheaper to replace than to repair. I have a Kindle II with a faded out display. It works but the text is so light that it's barely readable so I retired it. I have a Kindle Touch that I dropped and the screen broke so I ended up getting a Kindle Paper White and I like it the best of them all.

Apr 22, 2015 | Amazon Kindle 1

1 Answer

Kindle touch

That sounds like a call Kindle help. I noticed when I tried it on my paper white that I needed my old pass code to set a new one. Online, your acct, Manage your Kindle, help desk near bottom of list on left side.

Jul 20, 2013 | Amazon Kindle Paperwhite

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