Situation:
- System displays either error message "Unable to read disc" or "Disc could not be read"
What to do:
- This message may display if the disc is ejected during play. Return to the HOME Menu before changing discs.
- If the Wii console is laying flat, verify that the system is not placed upside-down. The game disc slot should be above all three buttons and the SD Card slot.
- Verify that the disc is being inserted properly.
- If the console is placed vertically, the disc label will face to the right.
Note: Only Wii consoles with model number RVL-001 are intended to be placed vertically (learn more)
- If the console is placed horizontally, the disc label will face upwards.
- If the problem occurs with only one game disc, there may be a problem specific to that game. Click here to check our list of specific game issues.
Situation Not Resolved:
- If only one Game Disc displays this error message, it will need to be replaced. Click here for Game Disc replacement options
- If the error is occurring with most or all Game Discs or all of one type of game, then this indicates a problem with the system. The console and one or two example discs will need to be sent in for repair. Click here to begin the repair process.
function rvl_ts_sys_unable_read_disc_showsurvey(){
omnitureHelp("helpful_survey:rvl_ts_sys_unable_read_disc",JSchannel,JSprop6,"","");
}
var req;
var timeout;
function rvl_ts_sys_unable_read_disc_psurv(a,sid,pid){
if (window.XMLHttpRequest)req = new XMLHttpRequest();
else if (window.ActiveXObject)req = new ActiveXObject("Microsoft.XMLHTTP");
if(a=="yes"){
document.getElementById("rvl_ts_sys_unable_read_disc_s_yes_button").innerHTML="
";
document.getElementById("rvl_ts_sys_unable_read_disc_s_no_button").innerHTML="
";
}
else{
document.getElementById("rvl_ts_sys_unable_read_disc_s_yes_button").innerHTML="
";
document.getElementById("rvl_ts_sys_unable_read_disc_s_no_button").innerHTML="
";
}
var url="/consumer/surveys/surveySubmit.jsp?a="+a+"&sid="+sid+"&pid="+pid;
req.open("GET", url, true);
timeout = setTimeout("techDif()", 5000);
req.onreadystatechange = rvl_ts_sys_unable_read_disc_psurvr;
req.send(null)
}
function rvl_ts_sys_unable_read_disc_psurvr(){
if (req.readyState == 4) {
if (req.status == 200) {
clearTimeout(timeout);
var outString=req.responseText.substr(req.responseText.indexOf("##")+2);
outString=outString.substring(0,outString.indexOf("##"));
document.cookie='rvl_ts_sys_unable_read_disc=answered; expires=Wed, 28 Dec 2011 02:16:21 GMT+00:00; path=/';
document.getElementById("rvl_ts_sys_unable_read_disc_s_folowup_div").innerHTML=outString;
}
}
}
function rvl_ts_sys_unable_read_disc_techDif(){
//it broke
document.getElementById("rvl_ts_sys_unable_read_disc_s_folowup_div").innerHTML="Thank you for your interest in helping us improve our content. It appears our survey system may be temporarily down. Please try again later. If you need further assistance,
Click Here to contact us.";
}
function rvl_ts_sys_unable_read_disc_clearboxsurv(whatto,box){
if(box.value==whatto)box.value="";
}
function rvl_ts_sys_unable_read_disc_fsurv(form){
var url="/consumer/surveys/surveySubmit.jsp?p=7"
var reasonSet = false;
for(var i=0;i-1)reasonSet=true;
}else if(form.elements[i].name.indexOf("question2_answer")>-1){
url+="&"+form.elements[i].name+"="+escape(form.elements[i].value);
}else url+="&"+form.elements[i].name+"="+form.elements[i].value;
}
if(!reasonSet){alert("To help us improve our content, please indicate why this page wasn't helpful");return false;}
if (window.XMLHttpRequest)req = new XMLHttpRequest();
else if (window.ActiveXObject)req = new ActiveXObject("Microsoft.XMLHTTP");
req.open("GET", url, true);
timeout = setTimeout("techDif()", 5000);
req.onreadystatechange = rvl_ts_sys_unable_read_disc_psurvr;
req.send(null)
}
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