I received soft roller cleaner head but it does not fit my DC44 cordless Dyson. Do you have a model of the soft roller that will fit my cleaner; if not, please submit return instructions

If not free of Long strands of hair in it twisted or other objects an ballbearing defect full of dust /dirth.

Hi, it's Allan at Dyson.

The soft roller attachment is only for use on selected V6 machines. This unfortunately means that previous models such as the DC35 and DC44 are not compatible.

If you have any other questions feel free to give Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK).

I hope this helps.

Best wishes,

Allan

Hi, it's Allan from Dyson.

I'm sorry we haven't been in touch about this sooner.

It depends where you are.

For example, the UK V6 Absolute has not been tested with the soft roller head and it will not fit.

I would recommend contacting Dyson directly in your region to discuss this further.

Please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

Best wishes,

Allan

The listings on 3rd party batteries like at NewEgg (
HQRP Battery for Dyson DC31 DC34 DC35 DC44 DC45 DC56 Series plus HQRP... ), Ebay (
NEW DYSON DC44 DC45 VACUUM Battery Type 2000Mah CORDLESS DC34 DC35 4402B ), and others lump the battery for the DC44 and DC45 together, so you're probably fine.

You may want to take the battery to a Batteries Plus or such - sometimes a battery will show voltage just fine, but choke once there's a load on it. They have the gear to tell (same as with car batteries)

Good Luck

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your new DC44 - the motorised heads should definitely not be rotating when attached to the vacuum for storage. They should only rotate when you're holding down the on/off trigger and using the vacuum for cleaning.

I'm confident we can resolve this for you, and as your machine is so new it should be well within our free 2-year parts and labour cordless guarantee. Please email me directly at [email protected] so I can take some further details.

I'll look forward to hearing from you.

Hi Kim, it's Jack at Dyson.

If your DC44's motorised cleaner head doesn't seem to be picking up as well as it should be, it sounds as if there is a blockage somewhere. To check for this, please follow the steps shown in our Support guide: http://www.dyson.co.uk/support/dc44/dc44-animal/maintaining-your-dyson-machine/removing-blockages-from-the-power-floor-tool

The video I've attached should also help you check for and remove any threads, hair or debris caught around the brush bar.

If you'd like further help after you've given this a try, please get in touch with us directly so our experts can talk you through some additional troubleshooting checks. You can reach the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1800 239 766 (AU).

Hi Juliet,

I am sorry to hear you are having difficulty with your brush bar. We recommend taking an opportunity to remove your brush bar and ensure it is free from any debris that might obstruct it. It is also helpful to inspect your cleaner head for any damage. Next, we recommend removing your wand from the main body and attaching your cleaner head directly to the main body of your machine to determine if your brush bar spins.

If your brush bar spins when the cleaner head is attached to the main body your wand may need to be replaced. If it does not the issue may be with the cleaner head. We recommend calling our Helpline with your findings so we can provide assistance with next steps.

US - 1-866-693-9766 or UK - 0800 298 0298

Best wishes,

Jessica

Hi Mike, it's Jack at Dyson.

Our cordless vacuums including DC44 Animal now include a fixed battery which is not designed to be removable in everyday use. As DC44 offers a runtime of up to 20 minutes of high, constant suction, we've found Dyson owners don't usually need an additional battery to complete cleaning tasks.

The battery is removable if it ever needs to be replaced, but we would advise against attempting to swap the batteries in normal use as the machine isn't designed to be used in this way.

For further advice I'd encourage you to contact our Support team directly - you can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com