Possible that the drum drive for the magenta is not engaging properly. On the control panel go to troubleshooting and then diagnostic test and then component test and test all the cartridge/drum drives.
Thanks for responding. My printer didn't have the same options as you mentioned but I went to Menu/Diagnostics/Component Test/Cartridge Motors and it had me remove one of the toners and it ran something but didn't give me any results. It just gave me the option to quit diagnostics.
Those tests rotate the drive systems so that you can determine if the noise is coming from the drive train. If you did not hear the noise that you heard with a cartridge installed would indicate either the portion of the drive that goes into the cartridge is bad or the cartridge itself is bad.
The noise goes away with the magenta cartridge out. I have swapped out the magenta cartridge with 2 others and all make same noise. So you think it would be the portion of the drive that goes into the cartridge is bad? Do you know of a good link I can use that would show me how to fix that? Thanks again for your help.
Download the service manual from Feedroller.com
I couldn't find anything on a drum drive. Would they call that something else? Thanks
On this engine the cartridges are all driven by the main drive assembly.On this model you pretty much have to replace the whole assembly if something is broken.
Ok thank you for all your help. Makes sense what you are saying. I will give it a try. The noise is driving everyone in the office crazy.
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