Leave the power point turned on.
turn off machine at the power switch (on the unit)
This should bring the unit down....or
Turn off completely unit and power point and the just turn on the power point...this should bring the unit down
I just fixed the issue. The root cause is the steel piston rising along the threaded shaft was stuck so the plastic gear connected with motor by belt at the bottom of machine is cracked.
You need to
1. use security star torx bit to open the bottom
2. Dismount the motor
3. Disconnect the belt
4. open the plastic gear box cover
5. Clear the plastic gunk on the screw thread and manually turn the wheel to make piston down with the plastic slider.
6. Grease well the thread and move infusor up down a couple of times
7. Use jb cold weld glue to reinforce the plastic gear or buy new one
8 Assembly all
I have the same problem, still can't fix it
SOURCE: hello i have an Delonghi esam
I had this problem until I realised that you need to switch the machine off by pressing the on/off button on the front of the machine first *before* switching it off at the back and unplugging it. This moves the infuser unit further to the bottom and then allows you to take it out.
SOURCE: DELONGHI 3500
delonghi 3500 turns, runs diagnostics and then shuts off. Won't turn on unless you pull the switch. Any Ideas?
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I have the same problem, still can't fix it
Hi
Had this same problem of my delonghi esam being stuck up high towards the right, with the blinking red lights.
From an off machine, turn it on then you’ll still see the blinking red lights; next do a prolonged press over the one and two cup button press both at the same time, the machine will reset and bring the infuser down. Keep pressing until the blinking red lights are gone and the one cup and two cup are in green and a steady red light over the warning button.
According to the manual this means that the inside of the machine is dirty—so clean it first then. (Turn the unit off) clean and turn it back on.
This worked for me i hope it does for you too.
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