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Unplug it from the wall, wait an hour to discharge it completely, flip it over, take the back cover off, access the dvd mechanism (you will have to remove temporarily some boards to have full access) and unscrew the top arm - one screw on either side. Take off the disk and reassemble it.
You don't need a driver. Just connect the camera using the cable provided with it; turn the camera on and set it to play movies. The first time it will upload the necessary drivers. THen, use Windows movie maker (it's included in vista, my version at least) to import the movie (if you don't find it, click on the start button and type "movie" on the search box). It's much better than the crappy software provided by panasonic anyways.
After working with my technolocically challenged mother on the phone for about an hour we found out that pushing the power button on the remote control and the stop button on the DVD player at the same time will unlock the DVD player. Hope this helps.