Question about Brother MFC-8460N Laser Printer

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Brother MFC 8460N All in one

The machine will not recognize that paper is in the tray. Therefore it will not print.
It appears that the mechanisim that should lift the paper up against the sensor does not rotate the plastic gears to lift the paper. Therefore the visual gauge that shows the fullness of the tray stays a what looks like a full tray when the tray is not full. The metal plate does not rise up to force the paper up against the little plastic sensor hanging down from above.

Posted by Housebuilder on

  • 2 more comments 
  • brotha Dec 14, 2007

    have same problem.
    any one know how to fix this problem?

  • syscoord May 26, 2008

    I'm having the same issue, but I'm also getting a snapping noise as it tries to load the paper tray into the up position.

  • hottubking Oct 12, 2008

    will not recognize paper loaded in tray - 2 identical printers, same problem with each.

  • TexasShooter Dec 30, 2008

    My MFC-8460N is giving me a paper empty error and offering only a snapping/popping noise as it fails to lift the metal lower tray and feed paper from the main tray. I have been told (by copier repair ppl, over the phone) that the rollers probably need to be replaced. Anyone else offer an alternative (read: cheaper) fix for this problem?



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Remove your tray.
Push it from the back and make it sure it's tight against the paper.
Move the blue button to the "unlocked" position.

Should be good to go!

Posted on Jun 18, 2008



  • Level 1:

    An expert who has achieved level 1.

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I found the problem was with MS Word. The tray has to be set to Tray 1 and not MP.

Posted on Mar 21, 2008


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BROTHER MFC-8460N / After inserting paper tray the machine will not pick up paper. There is a clacking sound & an error message: no paper


Try this out.

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Hi Shelly

This is unfortunately very common issue about MFC-8460N, There are few steps you can try, Set to factory default (Reset), move the roller manually so sensor will detect new position or locate the paper detector and bypass it. There are many users have been complaining regarding the issue that you have, Before try the troubleshooting that i have suggested please do call the hotline of Brotherif you have ongoing warranty. Some cases Brother accepts their fault on this known issues and provide solution (can be free of charge). As an experienced expert I suggest you to contact Brother (1-800-276-7746).

If you cannot find any resolution please post we will try our best to help you.

Good Luck

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Could be a tab or spring broken off of the feed tray, dirty feed roller can cause that error when paper doesn't feed. Paper guide too tight so that paper can't lift to the feed roller also a possibility. Sensor above paper stack out of position.. many possibilities.

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