I have a Virgin internet modem (NTL Home 250) and a ZyXEL wireless router. I can receive the internet directly through the modem, but when I try to get it through the router (even with a cable, not wirelessly), I can't. I thought I'd filled in all the fields right when I was configuring the router, but now I feel I couldn't have done, but I don't know what's wrong.
Any help you give me would be very useful.
NB I don't really know much about computing, so I'm not going to understand anything too technical.
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Re: Broadband connection problem
I do not have this hardware however from the internet I see a simple recommendation -- get the modem working with a direct connected computer. Then power off the modem and connect the wireless router also powered off. Then power on the modem, then power on the router. Inidications are that this will result in a functioning router.
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Go into network connections on the laptop and select the Wireless Network. Go into properties and find the TCP/IP settings and ensure that the IP address setting is set to Automatic and the DNS settings also. If you have wireless security set on the router you will have to set that up on the laptop as well.
Had the same problem connecting zyxel NGB334W to XBox 360. Other computers and devices would see the SSID but the XBox 360 would not. I had no luck talking to the techs at zyxel, they said it was incompatible with the wireless XBox device. Good news!!! This can be resolved. I went into the setup (192.168.1.1) / Wireless Lan / Advanced / Wireless Advanced Setup. Under the 802.11 mode set to 802.11b. Factory is 802.11b/g and this was not seen. Hope this helps you out.
If you can connect directly to your virgin Media Broadband and get internet then your laptop and broadband router is fine.
The wireless router appears not to have a DNS entry and you will need to add that manually.
I suggest that you connect directly to the Broadband modem, be sure you can get onto the internet. Once you have confirmed you can get onto the internet you need to get the dns information from your Broadband modem for later.
once connected directly to the broadband modem, click start>run> then type "CMD" then click open. you will get a prompt type the following and record the DNS Server ip addresses.
"ipconfig /all" then hit enter this will display your ipaddress information but mostly you need the DNS server ip addresses.
once you have recorded them rerun the install, but this time instead of at the end of the install where it shows the Wireless router information you can modify or change it and add the DNS server entries.
Also by default most wireless routers ip address is 192.168.1.1 and you can type that from a internet explorer and change it from there as well. I believe it's no ID or user name and the password is admin.