SOURCE: Hoover washer/dryer VHW854D SHOWS ERROR
I have exactly the same problem. Hoover Service Centre told me to tip a bucket of warm water into the drum and leave for 5 minutes before switching it back on. The idea is that the machine may be affected by the cold weather. Needless to say it made no difference and Error 11 remains - I am expecting an engineer on Thursday 23 I'll keep you posted on the outcome.
SOURCE: hoover washing machine Mod OPH 714D Error E16 in
After far more research than I usually have to do, It seems that E16 means "O/C Heater"
Which means that the heating element is open curcuit. Which menas......
Either the heater element has a wire off at the back, or more likely the heater element is burned out.
They are easy to replace. Pull the machine out and remove the rear inspection plate at the bottom of the body (I think this machine has one!, sorry if it doesn't).
At the bottom of the drum, you will see a atainless steel cover, about 4 inches limg and a third of an inch wide, with rounded ends. There will be 2 spade connectors with wires in them (1 either end of the plate) and a 10mm nut in the centre. The nut tightens up a squeeze plate inside that crushes up a rubber seal to hold it in place. Undo the nut fully (you may have to push the little stud bolt that is now exposed in a little to free it off) The element should now withdraw if you grab hold of the spade connectors and tug a little to break the seal before you withdraw it.
Replacement should be the reverse of removal.
Google "Hoover washing machine heating element" to find yourself one on line, or ho to your local Hoover parts stockist
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