Question about HP OfficeJet 6210 All-In-One InkJet Printer

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Can't receive faxes

Faxes won't come thru says call was answered

Posted by jjwarren on

  • 6 more comments 
  • Anonymous Dec 10, 2007

    I have

  • Anonymous Dec 10, 2007

    I don't have the owners manual,I can't receeive a fax...Thanks...Dan

  • Anonymous Jan 08, 2008

    used to receive faxes stopped working

  • Anonymous Feb 07, 2008

    how Can I setup my Fax< I never received one

  • clifford J Feb 07, 2008

    have a HP officejet 6210 - I'm able to send faxes, but when someone sends a fax, nothing comes through.

  • Anonymous Feb 21, 2008

    Can not receive fax, send fax is okay and can primt from pc.

  • Ranger801 Feb 23, 2008

    Fax picks up but does not detect any fax signal.

  • Craig Peterson Jul 29, 2008

    THE SENDER SAYS THAT THEY ARE NOT GETTIN THROUGH TO MACHINE. I HAVE IT SET FOR AUTO ANSWER BUT NOTHING HAPPENS AND I LOST MY OWNERS MANUAL.HELP PLEASE HELP!!!

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First, Connect the Phone line in Line 1 EXT at back of printer

Check the No. of Rings on your Answer machine.
If you have 4 Rings set on Answer machine then you need to set 6 Rings on the printer ( as simple 2 rings more than your Answer machine )
And you need to turn off ECM on the Printer setup

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Fax machine rings but fax doesn't come thru at times unless we actually pick up another phone and make a call, at that time the fax comes thru. At other times if we are on the phone, (different from the...


The instruction manuals of fax machines are typically large and complex books. Often there are many options to consider. Mostly the machines can be used successfully without much reference to the manual but when there is a problem the question machine or operator fault can only be determined by thoroughly reading it.

To a large extent whether a fax call is picked up or not depends on the settings (including answering machine), the quality of the phone line and connection and the machine sending the fax as well as the receiving machine.

My fax machine will mostly automatically receive a fax but it seems to miss the important ones and I have to answer the ringing phone, hear the fax tone and press the manual fax button.

I strongly suspect the problem mostly lies with the sending machines - if they are fax machines the results were much better than from a computer being used as a fax machine and while a fax machine will send a receipt, a computer doesn't seem capable of doing so.

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When you set your fax machine to answer on a certain number of rings it will answer it on that number of rings expecting it to be another fax machine. If you do not answer it before the aloted number of rings you will not be able to talk since the fax machine will be trying to talk in computer speak. To help you may want to set it to answer after more rings.

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make sure your answering machine is plugged in to the "EXT" jack on fax machine, and your main line plugged into "line". try setting fax rings to 1 or 2. set your answering machine to 4. your fax should intercept the call and if it hears the fax tone, will receive the fax. if it doesn't hear the fax tone, it should forward the call to your answering m/c.

hth,
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1 Answer

WILL NOT RECEIVE FAX


Fax machines are ANALOG devices and are designed to have their own dedicated phone line. They will not work reliably on DIGITAL phone lines.

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