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Are you leaving the machine on all the time? If not, you need to turn it on and leave on for 15 minutes before brewing a pot of coffee. If you will get the model and date# from the bottom of the brewer and give us a call we will be happy to assist you with this.
Is the coffee coming out hot enough? If you measure the coffee as it comes into the carafe, it should register at 175-185 degrees. If it doesn't, then it is a problem with the machine and needs to be replaced. If it is that temperature, then the carafe needs to be replaced. Please contact customer service with the model and date code located on the bottom of the machine. If the machine is 3 years or less it can be replaced at no cost. If over 3 years, it can be replaced at a reduced cost.
The Bunn coffee maker does not operate as most coffee makes do. You cannot leave the Bunn in the off position and then just flip the switch to on and pour the water in. You will always get cold coffee if you do this. It takes time for it to heat the water. The On/Off switch should be left in the On position all the time. This keeps the water hot in the tank, thus providing hot water when you need to make coffee. You then just pour the cold water in the top, shut the lid, and have a pot of coffee in 3 minutes. The On/Off switch is a vacation switch, and you use it only when you are not going to use the coffee maker for a couple of days. Older Bunn coffee makers did not even have an On/Off button. You simply unplugged them when going on vacation. So turn the switch to the On position and leave it there. The unit will then work as designed. Forget how other coffee makers work, this is a Bunn and it is the fastest coffee maker you can buy and must be left on all the time. that way the water stays hot and the unit will keep it that way.