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Won't connect online

I recently changed my phone over to comcast and they put a new modem in. My main computer goes online but I can no longer get on with my laptop. Help!

Posted by kattman on

  • kattman Nov 19, 2007

    The laptop I am using is an old Sony VIAO with Windows ME

  • kattman Nov 19, 2007

    i am connected with a wireless router. They didn't remove the router just a new modem. I have not been able to turn off the modem yet as it is the only way I have phone service. I did try the router and that did not work.

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Anonymous

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This just happened to my siste and a frind of mine recently. It can be a few things.

Are you connecting via wire from your laptop or wireless? I'm hoping they did not remove a wireless router and not explain this to you.

With a new modem your main IP address would change. First I would try turning off everything, unplug the modem and any connected switches or routers. Wait at least 10 minutes, better yet, unplug them and go to work, go shopping etc.. Then plug the modem back in, wait 2-5 minutes, plug in any routers and switches, wait 1 minute then turn the laptop back on. See if that solves the problem.

Posted on Nov 19, 2007

  • Anonymous Nov 19, 2007

    Try shutting off the modem when you get a chance and for at least 10 minutes. I didn't believe 30 seconds was not long enough until I had seen similar problems not solved by a 1-2 minute shut down but they were resolved with a 10-15 minute shutdown. (more than once) It has something to do with the cable internet service resetting some settings after seeing an extended period of no response from the modem.

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