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If you have games or tried to go in with unauthorized key codes Xbox will lock you out and is hard to get unlocked again try going to YouTube and request the same question and more likely you will get a hands on view there..
Redeem Codes are used for DLC (DownLoadable Content) that you either get with a game, normally pre-ordered, but if you mean "Stone Cold Steve Austin" from the Xbox Live Marketplace for only 80 Microsoft Points.
You are able to redeem Xbox LIVE codes using the Redeem Code page on the Xbox LIVE website. Simply log in to your Xbox LIVE account using your LIVE email address and enter the code in the page.
If you're asked for address or billing information, fill that out first; you only need to do it once.
Did you try to verify the codes? before you contact xbox customer support. try to redeem the code on the xbox.com website. Xbox customer support has the tool to check your card if its valid or not. just a piece of advise, keep a copy of your receipt. you might need it.
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