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Canon copier ir 2420 has a false paper jam

Nothing has been tried so far

Posted by Felix Mulenga on


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Mike Jones

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  • 106 Answers

Copier paper jam indicators can at times be tricky. Ok so on the last paper jam did you have to Rip the paper out in little pieces?
* If so look that the little finger on the switch where the jam was didn't get broke and therefor in a jam position.
* If the switch looks good paper dust is another problem if you can blow it out with a puff air get a can of compressed air and clean out because it's an OPTICAL switch looking for light passing across when a jam happens it closes the path and a jam is indicated.
* look for pieces of torn paper in other areas that are also causing the paper jam fault.
* Make sure all doors are closed tightly and as always try turning off and on.
Now if it's pulling doubles from the tray.

** Fan Paper before putting into the tray, this does 2 things get rid of static attraction to the sheet above and also helps get rid of small dust particles that cause problems. A can of compressed air and a vacuum helps do some PM work.
* You could have dirty pickup wheels, they need to be replaced periodically but if you have been printing on pre-printed or 2 sided sheets then a simple cleaning may need to be done. One way is to put a couple of sheeting of clean white paper in the tray, Moisten (Dampen) with 99% rubbing alcohol (70% will not work), you get this usually behind the counter in a pharmacy no script needed. It won't feed the wheels will rub and by doing so they clean themselves. remove and do again till no more rub marks come off on the moistened sheet "Now Just Dampen no dripping wet! " this will help extend service calls.

Hope I helped.

Posted on Dec 29, 2019


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  • 69 Answers

SOURCE: False Paper Jam



My name is Vikram Kumar Thumu, from India-Hyderabad. I have seen your message on the issue related to Paper Jam error messages even though there is no paper jam in printer . I would like to provide my suggestions on the issue. I hope that this should work for you and will resolve the issue.


This issue could happen if there is an issue with any small paper jam in the Printer, or due to the communicational issue .


To isolate the issue, I recommend you to perform below steps.


Steps are:



1. Power OFF printer and then please Disconnect the Printer from Computer and then disconnect the Power cable of Printer from wall outlet.


2. Check thoroughly in Printer that there is no small piece of paper in the Printer.


3. Let the Printer be disconnected and idle for 5 minutes.


Meanwhile please perform further steps on Computer.


  Note: The below steps are applicable if you are using WINDOWS 2000/XP/VIsta Operating system in  your PC


  Steps are:


 Perform the below steps to restart the print spooler :

1. Click Start>Run

2. Type services.msc

3. Click OK

4. A Window will pop up with so many services listed.

5. Scroll down to locate "print spooler" in the list, right click on it and click "Restart"

6. Restart the Computer.


Once if you are done with steps, please connect the Printer and then Power ON Printer and check the issue.


This should resolve the issue for you.


 If you need any further assistance on the issue, you can mail me at [email protected] . I'll be glad to help you.



Posted on Oct 20, 2007


jeff heightchew

  • 287 Answers

SOURCE: Running NCR on canon IR 8500

Hello Visionsp, NCR paper is special in so many ways (uhg).First of all is is typically thinner than regular 20# bond paper. Second,each sheet is chemically "married" to the other as there are ink beads on the back of one sheet that are activated by the unique beads on the face of the second sheet so to some degree they are manufactured to be mated together. So unless your paper feed system is @100% then the sheets (2 or 3 sheet NCR) are more difficult to seperate and are inclined to feed two sheets at once. THE BIGGIE is this. Consider the fact that in order to produce the carbon copy image that is being transferred from the top sheet to the pages below it requires pressure from from the pen. Your IR 8500 (and all modern copiers) has a section of the copier called the fuser.It uses extreme heat and pressure to bond the powdered carbon based toner to the paper by passing your normal copies between two heated and tightly gripped rollers, kinda like using an iron with extreme force. When the NCR paper passes through the fuser the exteme heat and "pressure" break the chemical ink beads on the NCR paper and begin to leave a layer of the very same chemical ink on the rollers as they pass thru.But instead of only trace amounts of carbon copy image (as would be reproduced by a customers signature on to the next sheet ) the entire NCR sheet is being heated and mashed and a large amount of the chemical ink is being activated rightat the point of maximum heat and pressure. Not only is this sticky as *&%$ ,but it leaves a residue on the fuser rollers (since there is no paper to transfer the beads to) and the rollers build up with ......basically ink. So at some point the copies going through the fuser will rather wrap around the rollers or cause "accordion" jams because the telon coated rollers are no longer coated with non stick teflon but are coated with tacky gunk. The only workaround for this is to run small runs of the NCR paper at a time, then run regular white paper for a while which will remove the buildup and then another quick run of NCR and so on. I have worked on Canon,Toshiba,Ricoh,Savin and Kodak copiers.The results are the same.NCR paper is not designed for regular copiers as they all use the same type fuser system. A press or a RISOGRAGH are the only reliable systems to run NCR paper. I wish I had better news.NOTE: even the workaround I have provided,which can work, does not eliminate the possibility of ruining the fuser rollers beyond repair. good Luck...............SPINAL

Posted on Feb 09, 2008


  • 148 Answers

SOURCE: Copier canon mf4150 says it

1. First, clean your printer. Get some spray-n-wipe cleaner and a clean cloth and clean the entire inside of the printer. Also ensure your paper isn't dirty. Now print a test page. Does the symptom persist?
2. Remove all jammed paper. Check the paper tray first. Look closely at the paper rollers nearest where the paper exits the printer; this is a common source of jams. If you’re trying to print labels, they will often jam just before exiting the printer.
3. Try to print a test page. Does the printer still jam? If you can find no source of the jamming, check the printer's message display window and refer to your user’s manual to look up the printer error code.

Posted on Sep 16, 2008


  • 1 Answer


For the problem with the personal copier pc735 paper jam, I had the same problem. I was told the problem might be fixed by downloading the drivers and reload them. The PC735 I have does not have drivers nor a scan. My problem was a spring fell off on the idler gear and had to be reattached. I then cleaned the interior and this fixed the copier. You might look to see if a spring came loose on the back side of the bottom frame. I'm no machanic so I had a canon rep fix it for me. This fixed my problem. No more paper jam light.

Bob At [email protected]

Posted on Oct 15, 2009


Lebanon Raingam

  • 4737 Answers

SOURCE: false paper jams--tried cleaning, reset, etc.

Have you tried this method? (listed below), if not, give it a try.
Remove all the cartridges, clean the contact points on the cartridges and on the printer using soft brush/cotton dipped in alcohol/acetone /spirit.
While they are drying, reset your printer; Turn it off > Disconnect usb cable, power cord, inthernet cable; >remove the papers from the tray >open the back panel door (the rear door where you clear paper jam). Also turn of the main switch which the dc adapter plugged in. After keeping it Off for about 5 minutes, turn on again using only the power cord, and again leave it on for few minutes > turn it off > connect all the cables > again turn it On and keep pressing the power button while it boots up. Now you can install the cartridges.

If there's not internal problem or wrong cartridges number, then your problem will be definitely fixed.

Good luck.

Thanks for using FixYa.

Posted on Aug 09, 2010

Testimonial: "Somehow it recovered so i have to wait for a repeat to try your solution. thank you."

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