Motorola Razr v3 stuck in mute mode. Finally find mute switch during a call, turn it off , says mute off with green arrow and then it reverts back to mute!

No idea how phone got stuck on mute! Impossible to get mute to go off. Made a call & got the mute setting to finally come up & I turned it off - it says mute off, green arrow shows. Then it reverts to mute again!

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Master
2,559 Answers

Back up your data and do a factory reset. You will lose all data but this usually will fix this issue.

Posted on Oct 10, 2016

Anonymous Oct 10, 2016

I was hoping to not have to do that. I don't know how to back up this phone's data (didn't know I could). It's an old phone, probably 8 years old... I pulled the battery & it didn't help. When I hold the mute button & get the unmute to come up, how do I make it stay? The green arrow checks UNmute but it goes away & the red mute comes back on in the lower left corner of the screen & of course I can't hear anything. When the mute button is held & I press options it takes me to another area unrelated to the mute feature. I have no idea what triggered this miserable thing since it can only be turned on during a call & I never knew it was there!
I simply answered my phone & it was on mute!

1 Related Answer

Motorola Mobility

1623 Answers

Mobile Phones and Acessories

SOURCE: Motorola V3 pins 1,2,3 shorted out...

Luca

Some people have had success putting their phone in a bag of rice for several days with battery out without turning it on. For some this works but it is usually only temporary. Plan on getting a new phone and transferring your info even if you get it to work as your days are likely numbered. Wish I had better news but water and electronics don't mix.

Mark
Motorola Support

Posted on Jan 04, 2015

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