Motorola surfboard 5100 garden walled error
Sounds like your modem is in a provisional state. Walled garden is simply a tool to provision a modem..... a way that a cable or ADSL company uses to verify that the equipment is associated with a paying customer. Call your ISP if you are unable to access anything past that page via a browser. Chances are your provisioning record is lost, your modem has changed, there are too many devices connected directly to the modem, or there are other account issues such as nonpay status.
Before you call...
Check your modem connections, most companies will not allow two IP addresses to be issued to one piece of equipment (modem) without an extra fee, some companies will not allow two devices to be connected to a modem at all. If you have a device connected USB to the modem and another device connected through the ethernet port...disconnect one. I suggest going Ethernet and using a router if you wish to have more than one device connected to your modem.
Make sure the modem that worked yesterday is the one you are using today. If you've recently replaced your modem, you may need to call your cable company to register the new modem. One modem = one instance of service.
Check your bill due date. If your bill is past due, you may need to satisfy the past due balance before being allowed past the walled garden.
Sep 29, 2012 |
Arris SB5100 SURFboard DOCSIS 2.0 Cable...