Question about Xerox Office Equipment & Supplies
If the scanner is not positioned correctly ,indiferent to make a copy to use the ADF or make to the original glass the copy problems is identical.Clean the scanner glass,original glass and the white level band,the erase lamp and check the OPC drum.If the problem persist need to perform the FD and CD adjust for the paper tray.Make someone copies use the A4R tray,and A3,and see the different.
Please answer to help you.You need the position correctly the problem source.
Posted on Aug 22, 2009
there are many users facing this same error message.
there are options to solve the issue.the upper part of the printer is scanner.you have to remove that upper portion by removing the screws and internal locks on its inner layer.then check out if any dust is got collected on the scanner lens.the lens is a thin glass layer in the scanner that reads the document which you place on the glass.if the dust gets collected on the lens it will show this error messages.but if after cleaning it shows same message that means the internal board is got faulty.there is a mini circuit board beside the scanner glass.internally.so the upper scanner assembly needs replacement.in the scanner assembly set you get the new circuit board.scanner assembly means not the upper scanner glass it only includes the inner assembly and the circuit board of scanner assembly.the cost of new assembly is near to $40.you can get this assembly at any local printer repair shop.they have it in spare or they can easily get it from nearest service center of the hp company.
Posted on Nov 20, 2009
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