After changing cartridges in deskjet 6980, door does not securely close on the right hand side, so therefore it will not print..what could be the problem? have checked everything,nothing binding it.

How old is your cartridge,it could need to be changed.

The printer might be working but the cartridge is not connected properly. Just open your printer, remove the cartridge and replace it back in its right position.

i think the new black ink is damage try another or go to the seller

On the HP 6980 et al printers the right side of the lid does not completely close. The reason is a design flaw. If you pull the bottom of the right side cover out no more than 3/8" to release the clips and then lift it up you will reveal the lid gears and lid closed switch pawl. The area where the switch pawl contacts the lid gear needs generous lubrication. If that fails then removing the sharp edges of the contacting areas will be required and then the lubrication.

My 6980 is doing the same thing! Any solution yet?

Here is a step-by-step tutorial on how to change the cartridges:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00569593&lc=en&dlc=en&cc=us&lang=en&product=467982

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

it can be the problem of cartridges got faulrty so that needs replacement any of the two cartridge can be faulty. or the wire less connection issue.in that caee just conmnect the printer with a usb wire and check out.if same problem in connecting wire then its cartridge issue foir sure.

Here is the solution. Sorry the expert above was vague. (Sorry mate but it is hard to believe you are an expert when you can't write properly or spell even close. Good luck in the future if you work hard and improve your skills)

Below is the solution provided by HP it works.
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c01065334&dlc=en&product=467982

Following below is the thread from a forum that used the above solution and their results. All worked with step 2 from above once it was verified that there is no paper jam.

Also don't waste your time with HP support. They know nothing of their own tech bulletin.

ref: HP Deskjet 6980 series, 6XXX series, Door open error

Sometimes the top does not "click" into place in the top right hand corner. Give this a firm push down and you may hear a click, I had this problem a few times and this solved it.

Lift the cover up.

The ink jet carriage should park in the center of the carriage.

Gently lift on the front of the ink jet until it removes. Some you have to lift up and some you have to lift down on. Just be careful.

HP inkjet cartridges tell you on the front of the stick by a dot weather it is tri color or black.