Question about Keurig Elite B40 Coffee Maker

2 Answers

Heating light stays on

Had machine for 2 months now was working fine , now heating light stays on and nothing else happens no sounds coming from machine.

Posted by ckc_rc on

  • 3 more comments 
  • Anonymous Feb 28, 2008

    The machine goes on and appears to heat up but when you put the handle down and push the button to make a cup, nothing happens.

  • Anonymous May 28, 2008

    This is my third machine and same thing happened all 3 times..

  • Anonymous Jun 05, 2008

    Same problem on a 3 month old unit.

  • Anonymous Aug 20, 2008

    I have the same problem, heating light stays on. Nothing happens. We've had this machine 6 months and it sees light use. I unplugged the coffee maker when when we went on vacation for a week. Problem started when we returned. Is there anyway to reset this

  • Anonymous Oct 13, 2008

    I have the same problem

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2 Answers

Anonymous

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I contacted Keurig at 866-901-2739. Based on my serial number, I was still within my 1 year warranty. They determined that my heating element was bad, based on the fact that the the area above the power cord was not at all hot, which it would be if it was truly heating.

My new machine will arrive via FedEx in 3 days!

The Keurig rep did also mention that the heating elements are sensitive to hard well water, which I have. They have seen issues where hard water requires you perform more frequent de-scaling of the brewer, depending on water hardness. Alternatively, we may switch to bottled water.

Posted on Aug 21, 2008

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Anonymous

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  • 13 Answers

Probably your thermal protection have blow-up. you can try to open the brewer and locate it. is usaly around the the boiler and look like a resitance. you can replace it or just by pass(not- recommanded).

Posted on Nov 20, 2007

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