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Check the proximity sensors on the front of the phone, if they are dirty or covered by a screen protector or case, they may be malfunctioning and preventing the screen from coming back on. They look like small circular sensors, probably above the phone screen.
If you want to clear all data off your Palm Pixi and begin again with factory defaults, you can perform a hard reset on the smartphone. 1. Open Device Info. 2. Tap Reset Options. 3. Tap Full Erase two times.
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