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first off i would consult the troubleshooting section in your users manual if you dont have it contact the manufacture of the device for a manual.
otherwise try this remove the power cord and press and hold in the reset button for 2 min this may help reset the unit.
If not remove the power cord and leave the unit sit for several hours it has a re learning function built in also if you can go to www.tomtom.com to view a downloadable users
I have a tomtom too, and it sounds like the map files are corrupt, it should have come with a CD, you need to plug your tomtom into your computer with the given USB, and turn on TOMTOM HOME. You'll then need to go to "Back up and Restore" and restore your tomtom to the factory settings! Also you might try to push the very small reset button located in a little hole somewhere on the device, you'll have to hold it down with a pin or something! THAT MAY WORK... but i know for a FACT that the restore WILL.
ALSO, if you dont have TOMTOM HOME, you can download it HERE: http://www.tomtom.com/services/service.php?id=16&tab=87
I tried to download the update and now my is stuck. During installation it was supposed to download 7 components but it quit and gave an errorand could not continue the download. Now whenI turn it on it keeps looping to the tomtom main screen and telling me some legalities, and states it cannot find a gps signal.
I wish I could have the version that camewith it. There should be a op for me to restore it to factory default.
I don't advise updating the software at the website, it worked great at first.
Hi, try a reset ( push paperclip into hole underneath tomtom ) . if the reset doesnt work then its likely your charger might be faulty and putting too much voltage out and has damaged your tomtom . ( quite common ) . Good luck .
ps , I have posted solution to this problem many times so it might be worth reading / looking through my other posts .
Hi, Not a nice problem that. Try connecting your tomtom to PC ( not through home ) so the tomtom will look like a USB drive in "My Computer". if TomTom Home tries to load up , cancel it. Look in "My Compuer" If you do see the TomTom as a drive , open it up and copy the folders and files to your PC. If that works, now you have a backup and you can have a mess around knowing that if you mess things up , at least you can put things back as they were and you won't have made anything worse than it was before. Once thats done , try a harder reset in normal way but also hold the ON button in whilst doing the reset . Many people press too hard on the reset button and also hold it too long so just give one single press , only hard enough to feel it click in , then out. Thats all it needs for a reset and it avoide damaging the switch ( yes , I have seen many reset switched stuck in or broken ). I think theres 2 possible causes for your problem . 1/ You now have a corrupted file on your TomTom preventing the boot-up continuing. 2/ Your Tomtom is still trying to perform the last function ( backing up through TomTom-home ) and has somehow got stuck in that loop. For the moment , try the above and see how you get on and if you donn't solve it please post on this forum again .