My Dyson hand held is not charging. I put the hand held into the charger and the green light turns on and off very quickly. What should I do?

Most likely your battery needs to be replaced.
It's probably doing a "false charge", it's like having a rechargeable D-cell but internally only the equivalent of a AAAA-cell is working, only a more extreme version of this situation.
It would charge up very quickly but also discharge very quickly and not really power anything.
The charger doesn't realize that it's only taking seconds to charge the battery, it's just checking if the voltage is up to a full charge level.

I plugged in the charger into the wall. I get a green light on the charger but the light on the vacumn doesn't turn on?

Hi Lawrence, it's Jack at Dyson.

A flashing charger light indicates a fault that's preventing the machine from charging, but the speed at which the light flashes provides further information on exactly what the issue is.

I would encourage you to contact our experts directly when you have your Dyson cordless vacuum and the charger easily to hand, so we can talk you through some simple diagnostic checks to pinpoint the problem. It may be something very simple, such as the machine being outside it's optimum temperature range - in which case allowing it to cool down could resolve the issue.

You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Hi Julia,

I'm sorry to hear about your experience so far, but I'm confident this is something we can resolve for you under your 2-year Dyson cordless warranty. We'd just need to talk you though a few quick diagnostic checks to confirm which part is at fault.

When you have your DC35 and the charger easily to hand, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Hi Zara, it's Jack at Dyson.

DC35 should charge from depleted within 3.5 hours. When your machine is taking in power, you'll see a green light on the charger assembly. When the machine is fully charged, the green light will shut off. Disconnect the machine from the charger cord before testing it, as your DC35 will never run when the charger cord is attached to the machine.

We're keen to help you check that both the charger assembly and the battery are working as they should be. If not, a replacement part should be covered under your 2-year Dyson parts and labour guarantee. We'd just need to talk you through some simple diagnostic checks when you have your machine to hand to pinpoint the cause of the issue.

You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you, and helping you resolve this issue.

It needs a replacement battery or check the output of charger, may need to get an electrical experienced person for this with an volt meter

Hi Jeff, it's Jack at Dyson.

DC35 should charge completely within 3.5 hours, and when fully charged the light on the charger will go out. If the battery doesn't seem to be taking in any power, we'd appreciate the opportunity to take you through some quick diagnostic checks when you have your machine to hand. If a replacement part is needed, our experts will also be happy to confirm if this is covered under your machine's 2-year warranty.

You can reach the Dyson customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Sounds like the charger is bad. It is 24vdc output, so you can check with a voltmeter. It probably blew the fuse inside since it isn't lighting the green charge light. There are replacement chargers for this for under $20.

Hi Darren, it's Jack at Dyson.

I'm sorry to hear you're having difficulty recharging your DC44 Animal. It should charge from flat within 5.5 hours when connected to the charger assembly, or placed in the docking station, as shown in the video above.

The charge light will turn off once the battery is fully charged. If it seems to be shutting off prematurely, we would need to take you through some quick diagnostic checks when you have the machine to hand. This will help us confirm what may be needed to resolve the issue.

Please give the Dyson customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA), to speak directly with our team of experts.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Hi my Dyson v6 is not charging it shows a blue light when we put it on the charger but in a few minutes the light goes off please help