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It sounds like your PTAC (packaged terminal air conditioner) unit is malfunctioning. When the thermostat is set to heating mode, the PTAC should be blowing warm air, not cold air. There are a few possible causes for this issue:
The PTAC may be low on refrigerant. If the unit is low on refrigerant, it may not be able to properly heat the air.
The PTAC's reversing valve may be stuck in the cooling position. The reversing valve is responsible for switching the flow of refrigerant between heating and cooling mode. If it is stuck in the cooling position, the PTAC will blow cold air even when the thermostat is set to heating mode.
The PTAC's heating element may be malfunctioning. If the heating element is not functioning properly, the PTAC will not be able to heat the air.
I recommend contacting a trained HVAC technician to diagnose and fix the issue with your PTAC. They will be able to determine the cause of the problem and repair it properly.
Its probably not the thermostat. The air conditioner may be stuck on heating mode. If its a reverse cycle, the reversing valve may be jammed so even when the thermostat is calling for cold air, it stays on heat. If the machine is on heating mode, it should be blowing cold air out of the outdoor unit of the air con. If its on cooling mode, the outdoor should be blowing hot air.
Cooling gas is missing. Call some AC service in near to fill it, ask more of them for price. Do not switch it on until you solve this to prevent higher damage.
A heat pump is an air conditioner that reverses its refrigerant flow. In the cooling mode, the evaporator is cold to the room and its condenser is hot. In the heating mode, a valve reverses the refrigerant flow and makes the evaporator warm and the condenser cold.
The drain hose is only to be used when the unit is in Dehumidifier Mode. In AC/Cooling Mode, there needs to be water in the tank to keep the coils cool. It is not recommended to use continuous drainage in AC Mode. My personal recommendation is do not operate Cooling Mode & Dehumidify Mode at the same time. As the dehumidify mode generates heat. Not something you need to be doing when you're trying to cool the room.
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Yes, hose needs to connect to outdoors, since it operates as a heat pump. You'll notice cold air blowing out the exhaust when in heating mode, and hot air blowing out the exhaust in cooling mode - unit exhausts opposite of temperature you want.
It probably has a low refrigerant charge. The air coming out of the outside unit should be warmer than the outdoor temperature when in the cooling mode and if it's a heat pump it should be colder than the outdoor temperature in the the heating mode. Check the big line going to the unit, it should be somewhere around the 40 F range and the small line should be hot.
It sounds like you have a unit called a heat pump. When a heat pump unit is in cooling mode the outside unit blows hot air and the inside unit blows cold air. If the outside unit is blowing cold then the indoor unit is most likely blowing room temperature or warm air. It sounds like the thermostat could be controlling incorrectly or you could have a failed reversing valve which is the device that switches the unit from heating to cooling mode.
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