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This is a heat pump so the problem could be anything related to the compressor, refrigerant circuit, etc. or the defrost control. There is usually a switch or screwdriver slot switch on the front of the unit when you take the large cover off. This will force the auxilliary heat on regardless of outdoor air temp, thus bypassing the compressor heat pump system (and costing you more to operate it.)
Hello, if you are getting 24 volts at the contactor coil and it does not energize the coil than the contactor must be replaced. If there is no voltage at the contactor coil then the problem could be with tne tstat or the low voltage wiring.
pull cover off unit to expose the coil fins. on right side there may be a switch that turns with a screw driver that switches between heat pump and elec. heat. we use this to stop the heater from dripping water in the winter, for some people
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