Printer part not moving paper

Try using regular paper on unit as specified by Samsung. If that does not resolve the issue then the hassle lies with the paper feed mechanism. Often a good cleaning of all the rollers in the path can take care of the issue.

Check the printer lens and make sure the paper is probely inserted. Hope this helps...

Remove all of the paper from the tray and shine a flashlight into the printer. Look for any torn pieces of paper or other debris that could be blocking the paper sensor.

Pull the paper guides back as far as they will go, then reload the paper tray. Push the paper guides until they are tight against the paper on all sides. If the paper guides are loose or not properly adjusted, the printer may not sense that the paper is in place.

Look inside the printer if you have a unit with a single paper tray. Locate the print rollers, then look for a small plastic flag that moves up and down when the paper feeds into the printer. Jiggle this paper flag until it moves freely. If the paper flag is out of place the printer may not recognize that there is paper in the tray.

Pull each tray out of the printer carefully if you have a unit with multiple trays. Find the print rollers and the paper flag. Jiggle the paper flag until it moves up and down freely, then replace the tray.


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Hi Jamieos,
Turn the printer off and on.Solved?
Turn the printer off and disconnect from PC.Unplug from power.Reboot the PC.
Remove the papers from the feed tray and look through the paper path for any obstructions.
Load the print papers and make sure they are correctly aligned on the feed tray.
Cear any print queues on your PC.
Connect everything now and start the PC.
Try printing.

Hope this helps.Thanks!
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Welcome to FixYa!

Usually print head/carriage jam is caused by paper jams or previously cleared out paper jams that left a small torn paper inside the printer.

Turn off the printer by pressing and releasing the power button.
After the printer turns off, press the power button to turn the printer on again.
The printer might go through a warm-up period of up to 2 minutes. Lights might flash and the print carriage might move. Wait until this warm-up period is complete. Then try to print a self-test page. If it is able to print, the issue is resolved. (See instructions at the end of this article on how to print a self-test page.)

If the printer does not turn off, clear any paper jam. Press the resume button on the printer front panel. If the paper jam does not clear, continue with this procedure.

Leave the printer turned on, disconnect the power cable from the printer, and then disconnect the USB cable from the back of the printer.

Push the two latch handles on the rear access door of the printer toward each other, and then remove the door. Please refer to the image below.


Remove any paper that is inside the printer by pulling the paper out from the back of the printer.
If the paper jam cannot be removed from the back of the printer, raise the printer cover, remove the paper jam from the front of the printer, and then lower the cover.
Remove the paper carefully. It is possible to damage the printer when removing paper from the front of the printer.

Reconnect only the power cable. If the printer does not automatically turn on, turn it on by pressing the power button.

Again, the printer might go through a warm-up period of up to 2 minutes. Lights might flash and the print carriage might move. Wait until this warm-up period is complete. Then try to print a self-test page. If it is able to print, the issue is resolve. (See instructions at the end of this article on how to print a self-test page.)

If the Power light is blinking and the print carriage is still in a stalled position, continue with this procedure.

With the printer turned on, open the printer cover. The print carriage might move into the access area automatically. Allow it to move to that position.
If the print carriage does not move automatically into the access area, turn off the printer by pressing the power button.

Disconnect the power cord from the back of the printer.

Looking in through either the ink cartridge access door or the output paper tray, make sure that no obstructions under or around the print carriage are blocking it from moving.

Make sure that the print carriage can move freely across the width of the printer by gently pushing the print carriage to the left and then to the right. Clear any obstructions.

Remove and reinstall the print cartridges. Make sure that it is properly installed back.
Close the printer cover and connect back the power cord.
Print a self-test page. If it is able to print, the issue is resolve. (See instructions at the end of this article on how to print a self-test page.)

To print a self-test page, make sure the printer is turned on. The USB cable of the printer to the computer must be disconnected to make sure that we are isolating the printer problem.

Press and hold the Print and Cancel button at the same time. Make sure that the printer is loaded with paper. The self-test page will like the image below.


Keep me posted of your developments.
Thank you for using FixYa.
Jas247

1. Unplug the power cable.
2. Check to see if the print cartridge carriage can move freely from one side of the printer to the other. If the carriage is to the right and out of plain view, skip to Step five . Do not try to force it to move if it is hung up on something. NOTE: Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.
   • If the carriage moves freely, skip to Step five .
   • If the carriage does not move, continue with the next step below.
3. Remove the print cartridges.
4. Gently move the print cartridge to the far right of the printer.
5. Remove the paper from the paper In tray, but do not remove the drawer.
6. Remove the rear access door.
7. With your fingers, rotate the rollers "up" three full rotations.
8. Push the rear access door back into the printer until it snaps firmly into place.
9. Replace the print cartridges.
10. Plug the power cable into the HP All-in-One.
11. Turn the power on.

Step five: Reload and test the printer Once the jammed paper is removed, verify that the printer is still functioning properly.

1. Reload the printer with plain paper.
2. Perform a self-test by pressing and holding the Resume button until the printer starts printing. A test page should print.

Step six: Service the printer Perform all the steps mentioned above. If problem persists, service the printer.

Before printing, the printer checks the paper size. If the paper edge guide is positioned incorrectly, the paper may be fed at an angle. If this happens, the bottom of the paper is therefore at an angle and not perpendicular with the paper feed rollers. This can result in the paper sensor not recognising the real page width as it can only detect a certain amount of the bottom of the paper sheet which is nearest to it.

If only part of the width of the paper is detected, the printer considers that the paper width is less than it actually is. To avoid printing on internal parts of the printer such as paper feed rollers, the printer automatically cuts the image to fit the detected paper width As this phenomenon depends on the paper feeding condition, it can be random.
Reload the paper and make sure it is loaded correctly. All the way to the right and the paper guide correctly adjusted.

first cancel all the prints going on and switch off and on the printer and keep the paper slowly

Managed to solve this myself: I disassembled the printer and noticed there was a paper jammed in the duplex tray. Rolls were all ok, but the paper blocked the use of the duplex pathway. For disassembly help check the HP 1320 service manual, which you can find on the net as a PDF.

my printer captures the paper and moves so the print out is not what i want to Print And Reinstall Driver