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Let me respond with a possible solution although I'd bet that both of you already tried these.
The reason I checked into this is because I'm looking for a new mini system. I happen to be at Target and they only had 2 models - this one and a SONY. I certainly didn't want to buy the RCA given these problems, so I asked the salesperson, who seemed to have some knowlege.
As far as opening the tray on top, there is a button to push right under the tray. The button has an icon of a triangle on it. This seems to be somewhat of a standard icon for opening the tray or ejecting a CD (my car's CD has the same icon for ejecting a CD).
As far as only being able to get 3 CD's out, there is another button under the tray marked "disc skip". This rotates the tray. When you open the tray, you can only get to 3 of the CD's. When you push disk skip, it rotates the tray one position, so you can get the 4th one out. Another push and now you can get the 5th one.
Sometimes my CD changer doesn't shuffle the disks. If I only have 1 CD or DVD in it and push the tray open button, the disk stays in the unit and the tray revolves to an intermediate position. I push the button to put the tray back and try disc skip; that usually works.
If your problems are not solved per above, then I definitely do NOT want to get this.
possible tray stuck, will cause this problem, if you can get the case off, 2 screws on the bottom and 4 or 5 on the back case , if it is jammed the unit will not initialize..I am talking from experience with model and simular models ..I have repaired alot
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