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The display reads: the printhead is not supported by the all in one

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Moses Isaosi

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Please make sure the print head is seating properly as it should.
Another reason could be the contacts of the print head are not connecting properly with the main printer due to dirt. Remove the print head, clean the contacts of the print head and where it seats at the printer. hope this will help

Posted on Jul 17, 2016

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Pictures show red streaking after printing


For the HP C5180 printer, I suggest you first activate a CLEAN PRINTHEAD routine from the TOOLS/MAINTENANCE menu to see if you can blow/suck ink down and thru the PRINTHEAD nozzle plate. You may also need to place a damp cloth under the printhead to help \'wet\' the nozzle plate in an effort to remove residual black ink buildup...you can find some youtube videos on how to do this. For additional HP02 support information, please visit our HP02 system support page which includes videos of procedures below: http://inkjet411.com/?page_id=1372



If you observe an INK SYSTEM FAILURE message then the permanent PRINTHEAD may be electrically damaged (unfortunately it is not replaceable; you can verify this by performing the following):



To bypass INK SYSTEM FAILURE message please see the HP Printer Diagnostics Tests file (pdf) for instructions: http://inkjet411.com/?page_id=1813



Verify the permanent built-in PRINTHEADs electrical performance inside this legacy printer model by running the TAP 43 diagnostic test (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372



A.HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9)

Tap 43 PRINTHEAD Health Diagnostics:

Video Procedure: http://inkjet411.com/?page_id=2391


    1.Press * and # keys simultaneously.

    2. "Enter Special Key Combo" will be displayed.

    3.Press 123 to display the \'Support/Service\' menu.

    4.At \'Support/Service\' menu, click the Right Arrow 3 times until Special Reports menu is displayed.

    5.Select Ok, then click Right Arrow 2 times until the \'print-mech button tap\' menu is displayed.

    6.Select Ok (\'code = 0\' will be displayed); click and hold Right Arrow until \'code = 43\' is displayed. Use the Left Arrow if you need to decrease numerical count.

    7.Select Ok. The test page prints.

    8.Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD \'Pen Status\' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the \'Printer Reset\' procedure below to first rule out printer firmware related problem.

    B.HP02 ink-series printer models that DO NOT HAVE a KEYPAD:

    Internal Test Print:

    1. Press the Menu button, press the Right Arrow button to select \'Tools\', and then press \'OK\'.

    2. Press the Right Arrow button several times to select \'Print Test Page\', and then press \'OK\'. The test page prints.

    Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377



    1. Turn ON the printer.

    2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.

    3. Release both buttons.

    4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"

    5. Scroll through the menu by pressing the right arrow button until the display says \'Special Reports\'.

    6. Select Ok, then press the arrow button until the \'print-mech button tap\' menu is displayed.

    7. Select Ok (\'code = 0\' will be displayed); click and hold Right Arrow until \'code = 43\' is displayed.

    8. Select Ok. The test page prints.

    9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD \'Pen Status\' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the \'Printer Reset\' procedure below to first rule out printer firmware related problem.



    NOTE: Costco USA/Canada, Fry\'s Electronic\'s, Microelectronics (along with some Best Buy stores in Canada) provide a top-notch refilling/chip re-programming service today...check it out:



    http://www.costcoinkjetrefill.com/pricing





    For additional and advanced HP printer diagnostics, please visit: http://inkjet411.com/?page_id=1813



    To help solve other HP02 ink-series printer/printing related issues please visit http://www.inkjet411.com

Oct 24, 2013 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

No black printing. Other colours are fine


The black cartridge you have it could be damage or no ink just check the ink. But if they have black ink and did not also print posible problem is in your black cartridge are need to be replaced.

May 29, 2010 | HP Photosmart C8180 InkJet Printer

2 Answers

My black ink does not work. I have put 2 new


please clean the heads of your black cartridge also the scanner or sensor for cartridges this can cause to black cartridge not to print.

Aug 19, 2009 | HP Photosmart C6180 All-In-One InkJet...

3 Answers

Not printing in color but color cartridges are going empty


I suggest you first verify activate a CLEAN PRINTHEAD routine from the TOOLS/MAINTENANCE menu to see if you can blow ink thru the PRINTHEAD nozzle plate. You many need to place a damp cloth under the printhead to help 'wet' the nozzle plate in an effort to remove residual black ink buildup...you can find some youtube videos on how to do this. For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372
To bypass INK SYSTEM FAILURE message please see the HP Printer Diagnostics Tests file (pdf) for instructions: http://inkjet411.com/?page_id=1813
Verify the permanent built-in PRINTHEADs electrical performance inside this legacy printer model by running the TAP 43 diagnostic test (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372
A. HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9)
Tap 43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1. Press * and # keys simultaneously.
2. "Enter Special Key Combo" will be displayed.
3. Press 123 to display the 'Support/Service' menu.
4. At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
5. Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
6. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
7. Select Ok. The test page prints.
8. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
B. HP02 ink-series printer models that DO NOT HAVE a KEYPAD:
Internal Test Print:
1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints.
Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons.
4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
8. Select Ok. The test page prints.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
For additional and advanced HP printer diagnostics, please visit: http://inkjet411.com/?page_id=1813
To help solve other HP02 ink-series printer/printing related issues please visit http://www.inkjet411.com

Jul 10, 2009 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

Not prinitng


Try placing sheet of black text on copy board, and run many copies black only. I ran 25x12 times still no black. Run head clean after about each 50 sheets. Persevered and finally BLACK ink OK
This worked on my C6180. Good Luck

Apr 29, 2009 | HP Photosmart 3110 All-In-One InkJet...

2 Answers

Wont print black just gray! new HP!


Ensure first that is not a setting problem, check that the printer is not in Economy or Fast print mode, and try to print with a different resolution settings.

If printer prints fading black on all conditions and this is not a settings problem, then the printhead is defective.
In that case have the printer replaced.

Mar 01, 2009 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

Printer replaced with black cartridge, and doesnt print


Hello sir; did you remove the tape sealed on the black cartridge, make sure your cartridge is OEM not GENERIC.

Feb 03, 2009 | HP Photosmart C6100 All-In-One Printer

2 Answers

Hp 3310 all in one


black printhead must be replaced

Oct 09, 2008 | HP Photosmart 3310 Printer

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