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Good day, If it's new, and your sure there is gas in the line to the dryer, then you are entitled to a service call under warranty. Whirlpool warranties it's dryers for one year from date of purchase. Call your selling dealer. New one's won't work sometimes.
if you want to replace your washer you need to talk to lowe's store manager nobody else he or she will replace your unit. other wise you call for service. i think your washer need new main control board. good luck.