The agitator is only working in one direction so the washing is getting tangled

The top portion of the wash tub agitator is designed to rotate in the clockwise direction. It should be intermittent. Turn stop turn stop ....in its normal operation.

There is a set of plastic cams that allow for this function. Below the top agitator the lower agitator goes back and forth. With a short load the water just reaches the upper agitator. Try short load. Other possibility the tub is under filled try increasing the water level.


Two piece agitator

Two piece agitator.

Hope this helps?