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Bobby Posted on May 19, 2016
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Our schlage lock with thumbturn on inside and keyed on outside. inside lock position AND outside keyhole are sideways. is this normal??

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Bruce

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  • Expert 65 Answers
  • Posted on Jun 09, 2016
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I've never seen a lock like that was intended to be that way, but have made that mistake when the shaft that goes through the bolt portion of the deadbolt is square and is 90 degrees off in the square hole it goes through. If so remove two screws on the inside and take out assembly with the key hole, position key hole bottom, then put key side assembly with shaft through bolt portion of lock. Test the key to see if it locks and unlocks, maybe you need to position shaft 90 degrees to left or right to work, then put cover on inside house and the two screws.

5 Related Answers

Anonymous

  • 1 Answer
  • Posted on Jun 09, 2009

SOURCE: Schlage electronic keypad lock doesn't work

I have the same/similar problem. I called the company 888 number. The customer rep promised to send me a new one. good luck

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ken skalski

  • 152 Answers
  • Posted on Dec 13, 2009

SOURCE: The key still goes easily into the doorknob

can be easy as wd-40 squirt of oil. try that first... then on to more drastic measures

Anonymous

  • 963 Answers
  • Posted on Mar 06, 2011

SOURCE: my keyless unit lock from the inside but when I

On this web page you will find installation/troubleshooting information and videos for the BE365, if you scroll down to the Electronic Security section.

If you are unable to find your own solution, please contact their Customer Support. here's the link:

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx

Good luck!

Anonymous

  • 963 Answers
  • Posted on May 06, 2011

SOURCE: schlage camelot key pad does

Here is a link to the installation instructions:

http://consumer.schlage.com/Project%20Documents/P515-858.pdf

It sounds like you may have the Turn Lock Feature disabled. View and scroll down in the instruction sheet to the Troubleshooting portion, where it says " Pressing (the) Schlage (button) does not rotate deadbolt" The solution is to push the PC button, then the Schlage button, then 7 to enable the turn lock feature.

Here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx

Anonymous

  • 963 Answers
  • Posted on Jul 26, 2011

SOURCE: I have a Schlage that

I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

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What model of lock is this?
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I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx
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The key still goes easily into the doorknob
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