SOURCE: Living Air XL (no smell)
TEST THE CONTINUITY OF THE BULB AND THE WIRING AND THE PARTS INSIDE.
DOES THE UNIT STILL WORKS NORMALLY ASIDE FROM THE BULB?
SOURCE: My living air xl-15 prove it light does not come
If you are sure that the plate is clean, in perfect condition, and inserted correctly, it would appear that the transformer is defective. This means that power is not going through the metal contact fingers into the plates.
The light probably has burned out. It is not essential to the working of the machine, so it isn't anything you need to be concerned about.
Vollara (formerly Alpine/EcoQuest) is no longer producing or servicing the XL-15. However, a newer version, called the Classic, is available. You can call Customer Service 800-989-2299 and they will tell you your options. Use #16618 if you need a referral number.
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